Technical Support Engineer II

Dataiku; Madrid; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading AI platform provider is seeking an experienced Technical Support Engineer in Madrid, Spain. You will assist customers in resolving technical issues and collaborate with internal teams. The ideal candidate has over 3 years of experience with complex software products, particularly in cloud environments. Join us to shape the future of AI in a dynamic and diverse team.

Formación

• Minimum 3 years of experience in a client-facing engineering or technical role.
• Experience with complex software products.
• Proficiency with relational databases or data warehouses.

Responsabilidades

• Assist customers in resolving technical issues.
• Coordinate with R&D to resolve complex issues.
• Document technical solutions.

Conocimientos

Cloud platforms (AWS, Azure, GCP)

Docker

Kubernetes

Problem-solving skills

Unix-based OS

SQL

Python or R

Herramientas

Linux

Jira

Descripción del empleo

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team with members spanning 10 countries across 3 continents. Our goal is to build an enterprise-grade global support function as we grow.

How you'll make an impact

We are seeking an experienced technical support engineer comfortable working in a complex, dynamic environment. You will contribute to scaling our global support operations by helping EMEA and international customers resolve technical issues with Dataiku, including installation, security, and integration with big data technologies. Collaboration with internal teams to resolve and escalate issues is also key.

Expected outcomes for this role

• Assist EMEA and global customers in resolving technical issues via various communication channels
• Coordinate with R&D to resolve complex issues and relay customer feedback for product improvements
• Work with customer-facing teams to escalate or reroute issues for timely resolution
• Document technical solutions and contribute to knowledge bases and forums
• Support other team activities in a fast-paced environment

What you'll need to be successful

• Minimum 3 years of experience in a client-facing engineering or technical role involving complex software products
• Experience with cloud platforms such as AWS, Azure, GCP
• Proficiency with Docker and Kubernetes
• Collaborative mindset and team-oriented approach
• Strong problem-solving skills, including log analysis, debugging, and error reproduction
• Proficiency with Unix-based OS
• Experience with relational databases or data warehouses like Snowflake, and SQL
• Ability to read and write Python or R code

Preferred qualifications

• Experience with big data technologies like Hadoop or Spark
• Knowledge of authentication systems such as LDAP, SAML, Kerberos
• Experience with ML models and large language models (LLMs)

Hiring process

1. Initial call with Technical Recruiting
2. Video interview with Support Manager
3. Technical assessment (home test)
4. Debrief with Support Team
5. Final interview with VP of Technical Support

Join us!

At Dataiku, you will be part of shaping the future of AI. We value innovation, collaboration, and your personal growth. Learn more about working here on our Dataiku LinkedIn page.

Our practices promote dignity, decency, and fairness. We are committed to diversity and equal opportunity employment, welcoming applicants regardless of race, ethnicity, gender, sexual orientation, religion, age, neurodiversity, disability, or veteran status. For assistance or accommodations, contact us.

Protect yourself from fraudulent activity

Dataiku will never ask for payment during the hiring process or request purchases or third-party downloads. Report any suspicious activity to us.

Key Skills: Database, Jira, Linux, Java, etc.

Employment Type: Full-Time

Experience: 3+ years

Vacancy: 1