Swedish Speaking Customer Service Representative for Booking

Teleperformance; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A global customer service leader in Barcelona is seeking a Customer Support Advisor who is fluent in Swedish and advanced English. The role involves understanding customer needs and providing top-notch service. A problem-solving mindset and experience within customer service environments are essential. The position offers a fixed 38.5h/week contract, competitive salary and numerous employee benefits including 27 vacation days.

Servicios

Flexible remuneration for nursery school transport

Multicultural working environment

Modern office spaces

3 weeks of initial training and continued coaching

Formación

• Empathic and good listener with problem-solving skills.
• Experience in customer service or contact centers is valued.
• Ability to manage and understand diverse customer needs.

Responsabilidades

• Understand and identify customer needs.
• Clarify inquiries about service, payment, and technical requirements.
• Provide accurate information and follow processes via email and phone.

Conocimientos

Swedish: C2 level

Advanced English

Excellent communication and inter-personal skills

User friendly PC skills

Problem-solving mentality

Goal-oriented work approach

Affinity with Accommodation platforms

Experience in customer service

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• Swedish: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract

• 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Salary : 22.249 € gross/year
• Available shift: 09:00-20:00h (Rotatory)
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits

• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.