Support Engineer (M / F)

Orisha Real Estate; Pamplona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A European software publisher is seeking a Technical Support Specialist to deliver 2nd level technical support for its customers. The role requires experience with POS/Retail applications and knowledge of software development. The company offers a hybrid work model, flexible hours, and opportunities for professional growth. Join a diverse environment enhancing customer service experience in a fast-paced business setting.

Servicios

Above competitive salary

Hybrid work model

Flexible work hours

Free training

Referral bonus

Fresh fruit and snacks

Formación

• Experience with POS/Retail applications.
• Knowledge of software applications.
• Experience in software development is a plus.

Responsabilidades

• Deliver 2nd level technical support to customers.
• Ensure timely troubleshooting of reported issues.
• Provide clear communication of problem status.
• Maintain service quality levels.
• Perform other duties as assigned.

Conocimientos

POS/Retail experience

Database Knowledge

Java Platform

MVC architecture

SQL

PostgreSQL

Oracle

Javascript

React

IndexedDB

Git

Descripción del empleo

Overview

Founded in 2003, Orisha is a European software publisher primarily dedicated to companies in retail, real estate, healthcare, construction, and agrifood sectors. Since its inception, Orisha has guided businesses toward success by offering tailored solutions specific to their industry and essential to their operations. Orisha generates over €300 million in revenue and employs more than 2,300 people. Within Orisha Commerce teams, we design reliable and all-in-one SaaS solutions for brands and retailers. Whether B2C, D2C or B2B, we enable seamless unified shopping experiences for customers and associates alike, from browsing and discovery to transaction, acquisition, and consumption across all physical and digital touchpoints.

Responsibilities

• Deliver 2nd level technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones
• Ensure timely troubleshooting of reported issues, prioritizing critical cases in accordance with Openbravo SLAs
• Provide clear communication of problem status maintaining high levels of courtesy and professionalism
• Ensure service quality levels are maintained and improved, contributing to boosting the Customer’s service experience
• Perform other duties as assigned inside the Customer Success Unit

What We Offer

• Above competitive salary
• Possibility to work in a hybrid work model up to 3 days of home office
• Flexible work hours to support your work-life balance
• Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests)
• Continuous performance feedback with an annual review so you can keep grow professionally
• Fresh fruit, drinks and loads of snacks every day
• Referral bonus
• Fantastic colleagues from all over the world.
• A career in a fast-paced, entrepreneurial business environment.
• An opportunity to accelerate your professional development.

Requirements

• POS/Retail and/or business software applications related experience
• Data Base Knowledge/experience
• Software development with the following technologies is a valuable plus:
• Java Platform and/or all tiers of an enterprise web application
• Programming concepts including MVC architecture
• SQL, PostgreSQL, and Oracle
• Frontend stack: Javascript, React, IndexedDB
• Source Code Management: Git
• Previous work experience and knowledge in physical device integrations is a huge plus

WE ARE COMMITTED TO FOSTERING A DIVERSE AND INCLUSIVE WORK ENVIRONMENT, WHERE INDIVIDUALS OF ALL GENDERS ARE EQUALLY EMPOWERED TO THRIVE, GROW, AND CONTRIBUTE TO OUR COLLECTIVE SUCCESS.