Station Manager

Europcar; Leganés; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global mobility firm in Leganés is seeking a Station Manager Lead to oversee operations and ensure high levels of customer satisfaction. The ideal candidate has proven leadership and strong customer service skills in a fast-paced environment. Responsibilities include managing daily operations, training staff, and monitoring sales targets. This full-time role offers opportunities for career growth in an evolving company.

Formación

• Proven leadership and management experience in a fast‑paced environment.
• Strong customer service skills focused on delivering exceptional results.
• Sales‑driven attitude with the ability to meet and exceed targets.

Responsabilidades

• Oversee day-to-day operations, manage vehicle fleet availability, and coordinate rentals.
• Address inquiries, resolve issues, manage complaints, and train staff.
• Recruit, train, supervise, and evaluate station staff.

Conocimientos

Leadership Experience

Customer Service

Store Management Experience

Process Improvement

Labor Cost Analysis

Descripción del empleo

Job Description

Join Our Team as a Station Manager Lead and Drive Success!

Key Responsibilities

• Operational Management: Oversee day-to-day operations, manage vehicle fleet availability, coordinate rentals, returns, and cleaning schedules.
• Customer Service: Address inquiries, resolve issues, manage complaints, and train staff to deliver excellent service.
• Staff Management: Recruit, train, supervise, evaluate station staff, schedule shifts, and manage workloads.
• Sales and Financial Management: Monitor sales targets, upsell services, manage budget, control operational costs, and ensure profitability.
• Fleet Management: Ensure vehicles are maintained, clean, and ready for rental; collaborate with maintenance teams; optimize fleet utilization.
• Compliance and Safety: Comply with company policies, regulations, and legal requirements; maintain a safe environment; keep proper documentation.

What We’re Looking For

• Proven leadership and management experience in a fast‑paced environment.
• Strong customer service skills focused on delivering exceptional results.
• Sales‑driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Why Join Us

Be part of a fast‑growing company that values leadership and teamwork.

Lead a dynamic team and ensure high levels of customer satisfaction.

Enjoy opportunities for career growth and professional development.

If you’re ready to take charge, lead a team and drive success at our station, apply today!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of expertise and a leading position in Europe.

We offer car and van rental services for a few hours, days, or months on‑demand or on‑subscription, relying on a fleet of more than 250,000 vehicles equipped with the latest engines, including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases, and expectations: Europcar – a global leader of car rental and light commercial vehicle rental with a premium positioning; Goldcar – a frontrunner at providing low‑cost car rental services in Europe; Fox‑Rent‑A‑Car – one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Group’s ambition and that of more than 8,000 employees worldwide.

Key Skills

• Labor Cost Analysis
• Customer Service
• Employee Evaluation
• Store Management Experience
• Algebra
• Management Experience
• Process Improvement
• Profit & Loss
• Leadership Experience
• Supervising Experience
• Aviation Experience
• 3PL

Employment Details

Employment Type: Full‑Time

Experience: years

Vacancy: 1