Spanish-Speaking Content Review & Community Support Specialist

Cbtalents; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading digital support company is seeking a Spanish-speaking Content Review & Community Support Specialist. You will assist users by answering inquiries with empathy and expertise while ensuring compliance with platform policies. Key responsibilities include community inquiries, content review, and monitoring compliance. Ideal candidates should have experience in customer service, demonstrate analytical skills, and possess strong Spanish and English communication skills. A relocation package is offered for eligible candidates.

Servicios

Performance bonus up to 160 EUR per month

2-week hotel accommodation for relocators

Flight ticket (within the EU)

Formación

• Up to 1 year of experience in Business Process Outsourcing or customer service.
• Ability to follow reasoning and analytical testing standards.

Responsabilidades

• Assist users with inquiries and ensure a safe digital environment.
• Analyze data, identify trends, and escalate sensitive cases.
• Stay informed about community standards and policy updates.

Conocimientos

Empathy

Analytical skills

Communication in Spanish (C2)

Communication in English (B2)

Descripción del empleo

Location:

anywhere in Greece

Work Model:

remote

Schedule:

Monday–Sunday, rotating shifts between 07:00–22:00

Language:

Spanish (C2) + English (B2)

Training:

1 week (paid)

Visa Support:

Not provided

Relocation:

Provided for candidates relocating from within the EU

Employment Type:

Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

Assist users by handling inquiries with empathy, accuracy, and timely responses.

Stay informed about platform products, community standards, and policy updates.

Make balanced, well-reasoned decisions based on established guidelines.

Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review).

Enforce platform Terms of Use by monitoring reports of potential policy abuse.

Analyze data and identify trends, inefficiencies, or risks in workflows.

Provide high-quality written and verbal support.

Escalate sensitive cases to the appropriate teams.

Use market-specific insights to improve user support processes.

Maintain cultural awareness of the region you support, ensuring consistent and fair policy application.

Minimum Requirements

Language Requirements:

Native-level Spanish (C2).

Good English communication skills (B2 or approved equivalent test result).

Analytical Skills:

Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment).

Experience:

Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred).

High cultural awareness regarding the supported market / region.

Department Workstreams

You may be assigned to one of several workflow areas, such as:

• Business Integrity (moderately sensitive content)
• Content Moderation (including reviewing images, ads, videos, and comments)
• Intellectual Property Review
• User Support (chat / email)
• Policy Enforcement & Operations
• Product Operations (gathering training data, reviewing videos, etc.)

Compensation & Benefits

Gross monthly salary: 1,045

Performance bonus: Up to 160 per month

Agency contract: Yes

Brand use: No

Relocation Package (for eligible candidates)

2-week hotel accommodation

Flight ticket (within the EU)

Airport pickup

Real estate agency fee covered

Work-from-home conditions

If relocating: WFH location is Athens.

If local: WFH can be anywhere within Greece.

Accepted Documents

EU citizenship

Full-purpose or Specific-purpose work permit card

Certificate of Protection (refugees)

Ideal Candidate Traits

Strong interpersonal and communication skills.

High attention to detail.

Empathy and emotional resilience.

Ability to make sound decisions while following policy guidelines.

Comfort working with potentially sensitive content.

Motivation to contribute to a safer online community.