Senior Property Claims Adjuster

QBE; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global insurer is seeking a Senior Property Claims Adjuster based in Madrid. This role involves investigating complex claims, analyzing coverage issues, and managing client relationships. The ideal candidate will have proven experience in claims management and a collaborative mindset. You will contribute to strategic claims initiatives while being supported by a dynamic team. The company offers flexible working arrangements and encourages a diverse and inclusive workplace.

Servicios

Flexible Working

Wellbeing initiatives

Career development programs

Formación

• Proven ability to investigate and resolve complex claims with minimal leakage.
• Strong skills in coverage analysis, subrogation and dispute resolution.
• Experience managing client and broker relationships.

Responsabilidades

• Investigate and resolve property claims to minimize financial leakage.
• Analyze coverage issues to protect company interests.
• Manage disputed claims and reach settlements economically.

Conocimientos

Analytical Thinking

Claims Settlement

Customer Service

Negotiation

Problem Solving

Herramientas

MS Office

Descripción del empleo

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity

At QBE are driven by purpose.

We exist to enable a more resilient future helping businesses thrive in an increasingly complex world.

We are seeking a highly skilled and motivated Senior Property Claims Adjuster to join our dynamic team. This role is pivotal in supporting the implementation of our Claims strategy and ensuring the delivery of exceptional service standards.

Your New Role

• Investigate and resolve property construction and energy complex claims to ensure effective handling and minimize financial leakage.
• Analyze coverage issues and recovery opportunities (e.g. subrogation contribution) to protect company interests.
• Manage disputed claims and ensure settlements are reached economically.
• Collaborate with internal teams (Underwriting, clients, brokers) to support business objectives and maintain strong relationships.
• Monitor and validate billing premium receipt and reinstatement calculations before processing payments.
• Maintain accurate reserves and system updates to reflect company liability clearly.
• Provide technical guidance and mentorship to junior claims staff.
• Support reporting and portfolio analysis to inform strategic decisions.

About you

We are seeking a seasoned professional with deep expertise in Claims particularly within Property Construction and Energy lines. The ideal candidate will demonstrate:

• A proven ability to investigate and resolve property construction and energy complex claims with minimal leakage.
• Strong skills in coverage analysis, subrogation and dispute resolution.
• Experience managing client and broker relationships ensuring timely and accurate billing and payments.
• A collaborative mindset to support underwriting teams and contribute to strategic claims initiatives.
• A proactive approach to mentoring junior team members and supporting team leadership when needed.
• Fluency in English both written and spoken.
• Proficiency in MS Office tools and the ability to produce detailed management information reports.
• Solid understanding of regulatory and compliance frameworks within the insurance sector.

This role requires someone who is analytical, communicative and solution-oriented with a strong commitment to delivering excellent service and supporting business goals.

Why QBE At My Best

• Purpose-led: Join a company committed to resilience, sustainability and doing the right thing.
• Empowered to Act: We trust our people to make decisions and drive change.
• Flexible Working: We support hybrid and remote working to help you thrive.
• Global Reach Local Impact: Be part of a global insurer with a strong European presence and ambition.

At QBE we want our people to feel rewarded and inspired to perform at their best. We have created At My Best, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

QBE aims to build a workplace that is fair and inclusive. We have adopted flexible working across the company and welcome this conversation.

At My Best – QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.

QBE Awards

• Insurance Post British Insurance Awards 2025 – Winner: Commercial Lines Insurer of the Year
• Reinsurer of the Year – QBE Re – Winner: ESG Diversity Equity and Inclusion Initiative of the Year
• Insurance Personality of the Year – Chris Wallace – Executive Director UK insurance
• AXCO Global Insurance Awards 2024 – Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024 – QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 – Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 – Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023 – QBE rated as a 5-Star Employee

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions.

For further information regarding QBE’s sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report.

What next

We encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment. If it was yours too, apply now and let’s make it happen!

Skills

Analytical Thinking; Business Process Improvements; Claims Settlement; Critical Thinking; Customer Service; Insurance Analysis; Insurance Claims Management; Insurance Policies; Intentional collaboration; Managing performance; Negotiation; Problem Solving; Risk Management; Sound Judgment; Stakeholder Management

How to Apply

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Key Skills

Load & Unload; Organizational skills; Financial Concepts; Fraud; Math; Mediation Experience; Pricing; Conflict Management; Workers' Compensation Law; Medicare; Negotiation; Workers' Compensation

Employment Type

Full-Time

Vacancy

1