Senior Production Support (L3 Troubleshooting) Engineer | European Institutions (Java, Angular,[...]

Edda International; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading European group of technology companies is seeking a Senior Production Support Engineer to manage and troubleshoot production environments. The ideal candidate has over 5 years of experience in production support, extensive knowledge in Java and PostgreSQL, and will work near Brussels with some remote flexibility. This position invites both EU and non-EU citizens residing in the EU to apply.

Formación

• 5+ years of proven experience with production support tasks.
• 6+ years of Java (JEE 7 / 8) experience.
• 5+ years of experience with REST, SOAP, Jenkins, and Maven.

Responsabilidades

• Perform advanced incident management, monitoring logs and alerts.
• Handle escalations from L1 / L2 and mentor them.
• Develop and deploy hotfixes, workarounds, and permanent fixes.

Conocimientos

Java

Production Support

REST

Agile methodologies

Git

Linux

PostgreSQL

Herramientas

Jira

Jenkins

Maven

Descripción del empleo

Overview

WHO WE ARE

Edda International, a dynamic and rapidly growing European group of companies with an estimated 2024 turnover of 20+ MEUR, 220+ employees and 15+ years of experience. Operating out of Luxembourg and Brussels, Edda International manages large International Institutions Framework Contracts delivering Information Technology services throughout geographical Europe. WHAT WE ARE LOOKING FOR

Senior Production Support (L3 Troubleshooting) Engineer

We are currently looking for a Senior Engineer with proven production support expertise to join our client’s projects at a prestigious European Institution in Brussels.

The mission involves advanced incident management, monitoring, troubleshooting, and stabilization of production environments, with strong involvement in Java, Angular, PostgreSQL, and cloud-native applications.

In this role, you will :

• Provide L3 troubleshooting and production support for mission-critical systems.
• Resolve advanced incidents, defects, and escalations.
• Enhance monitoring, automation, and observability of enterprise applications.
• Mentor L1 / L2 teams and ensure smooth knowledge transfer.

This is a near-site position. You should reside within 2 hours of Brussels, with up to 5 days per month required onsite. Non-EU citizens are accepted, provided the start is this year. YOUR TASKS

Responsibilities

• Perform advanced incident management: monitor logs and alerts, investigate and resolve within SLA.
• Handle escalations from L1 / L2 and mentor them to increase first-time resolution.
• Support integration of information systems and interoperability layers.
• Conduct deep troubleshooting across applications, middleware, databases, and infrastructure.
• Lead problem management and root cause elimination for recurring or high-impact issues.
• Develop and deploy hotfixes, workarounds, and permanent fixes.
• Perform log analysis, memory dumps, performance profiling, stress testing, and bottleneck analysis.
• Enhance observability, monitoring, and self-healing mechanisms.
• Oversee production deployments (hotfixes, minor and major releases) with rollback strategies.
• Automate processes through scripts, utilities, and monitoring solutions.
• Ensure accurate ticketing and defect management in Jira.
• Contribute to operational best practices, standards, and guidelines.

YOUR SKILLS AND EXPERIENCE

Qualifications

• Specific expertise (mandatory) :
• 5+ years of proven experience with Production Support tasks (as listed above).
• 6+ years of Java (JEE 7 / 8) – competence level 4+.
• 5+ years of Agile methodologies – competence level 5.
• 7+ years of REST, SOAP, Jenkins, Maven – competence level 4+.
• 5+ years of Git – competence level 5.
• 5+ years of Linux – competence level 5.
• 5+ years of Jira – competence level 3+.
• Additional strong knowledge in :

• Angular 2+ (ideally 18) and testing frameworks (JUnit, TestNG, Protractor).
• PostgreSQL and Oracle databases, with strong SQL skills.
• SOA and WebLogic Server, including interoperability (web services, MOM, ESB, event-driven architecture).
• Integration tools (Jenkins, Sonar).
• Cloud-native production support : availability, performance, monitoring, incident response, capacity management.
• Automatic testing frameworks and CI / CD practices.
• Agile collaboration in complex enterprise environments.

Extra Information

• Contract type : Permanent employment or freelance
• Start date : ASAP (before the end of the year)
• Location : Brussels, Belgium (Near Site)
• Work mode : Reside maximum within 2 hours by car from Brussels, with up to 5 days / month required onsite. Relocation required if beyond 2h travel.
• Eligibility : Open to EU citizens and non-EU citizens already residing in the EU with a valid work permit.

APPLICATION PROCESS

If this opportunity excites you, please send your CV to Edda International. Applications will be processed confidentially. Only selected candidates will be contacted for the next steps. DIVERSITY AND INCLUSION

At Edda International, we are committed to supporting a Diverse and Inclusive Community.