Senior Account Manager

Jordan martorell s.l.; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative team as a Senior Account Manager at a leading MarTech company. This role focuses on enhancing client relationships and delivering exceptional campaign management. You will lead projects from inception to completion, ensuring the highest standards of service and performance. Collaborate with talented teams to leverage data-driven strategies and drive commercial success. With a strong emphasis on personal development and a vibrant work culture, this is an exciting opportunity to make a significant impact in a rapidly growing industry. If you are passionate about client success and thrive in a collaborative environment, we want to hear from you!

Servicios

Dynamic & collaborative team

Creative work environment

Career progression opportunities

Weekly Happy Hour

TLC Wellness

Global Clients & Team exposure

TLC 'Fun Club' & Social Calendar

Charity partner/off site days

'The Frankies' awards event

Formación

• Proven experience in managing client accounts and delivering high-quality service.
• Strong leadership skills with a focus on team development and performance.

Responsabilidades

• Drive excellence in client account management and project delivery.
• Collaborate with teams to ensure seamless campaign execution and client satisfaction.

Conocimientos

Presentation Skills

Client Relationship Management

Leadership Qualities

Project Management

Commercial Awareness

Problem Solving

Team Management

Strategic Solutions Development

Descripción del empleo

WE ARE HIRING A SENIOR ACCOUNT MANAGER

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fueling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Role Purpose

To drive excellence in every area of client account management across the team – raising the bar in our service, performance and consultative approach. To manage TLC campaigns from start through to completion; to provide an excellent, ongoing service to clients, offering guidance and advice that results in successful campaign delivery and project management. To support the sales team with client pitches and bids and achieve repeat business through developing and maintaining excellent relationships with clients. To manage and direct the account management team to ensure the attainment of individual, team and company objectives.

Core Deliverables

1. Lead end-to-end project management across all phases — from creative development to legal, production, web and beyond — ensuring seamless coordination between internal teams and external partners.
2. Collaborate closely with the Data and Digital teams to leverage internal tools and methodologies that drive data-informed strategies, reporting, and measurable success.
3. Work hand-in-hand with Operations to optimise and evolve internal processes, improving team efficiency and overall delivery effectiveness.
4. Partner with the Business Development team to shape and deliver compelling, insight-led client presentations that reflect best-in-class strategic thinking and execution.

Team Management

1. Lead by example, exceptional client and campaign management skills.
2. Development of team across all role structures & review team performance and motivate to produce success.
3. Team structure and resource management in a dynamic environment.
4. Issue resolution – point of contact and escalation.
5. Capacity management and work allocation.
6. Team performance, KPI’s and targets.

Commercial

1. Monitor, oversee and drive commercial performance in line with YOY targets.
2. Maximise commercial output of the team via relationship management, client contact and team performance.
3. Budgeting and commercial awareness across broad spectrum of campaign delivery.
4. Contribute to new business review and commercial viability of new projects ensuring feasibility and deliverability.

Project Based

1. Driving excellence in campaign delivery.
2. Strong focus on achieving client objectives and delivering campaign success (for both TLC and for Client).
3. Manage various campaigns with an onus on the more challenging and demanding.
4. Support team with project delivery, client relationships and drive account management excellence.
5. Become source of knowledge across various campaign related categories including data protection, digital delivery and partner management.
6. Liaise with various dept leads/heads on project lifecycle and delivery of success.

Skills & Knowledge

1. Excellent presentation skills.
2. Ability to build and maintain strong client relationships.
3. Excellence advising clients on capabilities and custom strategic solutions.
4. Demonstrable leadership qualities with track record of developing prolific account directors.
5. Entrepreneurial drive focused on client retention through value propositions and identifying new opportunities.
6. Considerable experience in delivering a consistently high standard of service in line with client expectations and provide valuable advice and guidance.
7. Perceptive to client needs, able to adapt to changes and quickly resolve any problems to the satisfaction of the client.
8. Experience working in a managerial position; leading, directing and motivating individuals and teams and managing operational and employee issues.
9. Practiced in managing and overseeing large scale client facing projects, managing workflows and monitoring work quality.
10. Experienced in developing effective working relationships with clients and work colleagues at all levels and able to influence people to bring about the most successful outcomes that are mutually beneficial to all parties.
11. Takes a commercial view when decision making in order to maximise the value to be gained from campaigns. Significant knowledge of the industry and any new and emerging practices and how to exploit them, and remains aware of what competitors are doing.

Attitudes

1. Highly motivated, keen to learn, enthusiastic and has a positive attitude to work.
2. Confident, tenacious and has self-belief.
3. Natural ability to build strong relationships and work effectively with all people.
4. Work independently, self-motivated and flourishes in a competitive environment.
5. Proactive and always willing to offer new suggestions and ideas.
6. Ability to think on your feet.
7. Professional at all times.

Here's what we've got to offer:

1. Dynamic & collaborative team.
2. Creative work environment.
3. Career progression and upskilling opportunities.
4. Weekly Happy Hour.
5. TLC Wellness.
6. Global Clients & Team exposure.
7. TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!).
8. TLC Gives Back - Charity partner/off site days.
9. 'The Frankies' - Our very own awards/staff recognition event.

We know that things are better when we're together, so our preference for the successful person is to be office based to collaborate and be part of what makes things magic, but we do offer flexibility when needed.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story, click to apply today!

We look forward to seeing your application!