Security Tech Support Technician

Sprinter; Alicante; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading retail company in Alicante is looking for a Security Tech Support Specialist to manage operations for security systems across locations. You will ensure the efficient operation of the Helpdesk, handle emails and phone inquiries, and support installation handovers. The ideal candidate will have knowledge of electronic security systems and experience in telecommunications. Offered benefits include an annual performance-based bonus, a flexible compensation package, and opportunities for career development in an international environment.

Servicios

Annual performance-based bonus

Flexible compensation package

Personalised development plan

Access to on-site sports facilities

Formación

• Knowledge of intrusion alarm systems, CCTV systems, and access control solutions.
• Proficient in using remote access tools for alarm panels and CCTV.

Responsabilidades

• Ensure the efficient operation of the Security Tech Support Helpdesk.
• Manage incoming emails and phone enquiries efficiently.
• Liaise with Projects team for timely snagging task completion.
• Maintain accurate tech support inventory sheets.
• Utilise remote access tools to perform configuration changes.
• Complete service checklists for security system maintenance visits.
• Liaise with maintenance engineers for accurate data reporting.
• Ensure proper use of the RT Ticket System.
• Support ad-hoc projects requested by the manager.

Conocimientos

Knowledge of electronic security systems

Availability to work on rotating shifts

Educación

Education in telecommunications or microcomputer systems and networks

Descripción del empleo

Forming part of the Group Security Tech Support team, you will play a key role in supporting the installation handover and ongoing maintenance of physical and electronic security systems across JD Sports Fashion plc locations.

• Working hours: 39hours per week

In your day-to-day, you will:

• Ensure the efficient operation of the Security Tech Support Helpdesk and manage incoming emails and phone enquiries.
• Operate the out-of-hours support service on a rotating basis with the tech team.
• Liaise with the Projects team to guarantee timely completion of snagging tasks after installation handover.
• Maintain accurate tech support inventory sheets with selected contractors and ensure all usable security equipment is efficiently redeployed.
• Utilise remote access tools for alarm panels, CCTV and EAS systems to perform configuration changes and reduce external engineer callouts.
• Complete service checklists for all contracted engineer security system maintenance visits.
• Verify correct programming and configuration of all newly installed, replaced, or upgraded security equipment across JD sites.
• Liaise with maintenance engineers to ensure full completion of tasks and accurate data reporting before leaving site.
• Ensure proper use of the RT Ticket System and other internal software tools, closing maintenance issues within expected timelines.
• Verify that expenditure on additional security equipment is properly authorised.
• Support ad-hoc projects and any other tasks requested by the Group Security Installations & Tech Support Manager.
• Maintain strict confidentiality regarding all company information and ensure documentation is securely handled and stored.

What are we looking for?

• Knowledge of electronic security systems, including: Intrusion alarm systems, CCTV systems, Access control solutions
• Availability to work on rotating shifts
• Education in telecommunications or microcomputer systems and networks will be valued.

What can we offer you?

• Annual performance-based bonus.
• Flexible compensation package (medical insurance, meal vouchers, transport, childcare…).
• Personalised development plan and career path within an international environment (JD Group).
• Large training catalogue covering both hard and soft skills (languages, technical training, etc.)
• Access to on-site sports facilities