Salesforce Service Lead

Omega CRM; Sevilla; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience firm in Spain is seeking a Salesforce Service Lead to oversee service progress and manage client expectations. The ideal candidate has at least 4 years of experience in Salesforce consulting and strong skills in Agile methodologies. This role offers a permanent contract, flexible schedules, health insurance, and professional development opportunities.

Servicios

Flexible Schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

Professional development

Formación

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills.
• Intermediate-High Level of English (reading, writing, listening, and speaking).

Responsabilidades

• Provide support in Pre-sales tasks for assigned accounts.
• Share client's vision with the service team.
• Allocate and supervise dedicated team tasks.
• Manage service progress for deadlines, scope, and budget.
• Facilitate change requests and inform all parties.
• Provide visibility of service progress to the client.
• Optimize customer satisfaction regarding the service.
• Identify potential Up & Cross Selling opportunities.

Conocimientos

Salesforce Consulting

Agile methodologies

Communication skills

Presentation skills

English (Intermediate-High)

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Main responsibilities

• Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
• Share with the service team the client's vision, goals, and expectations.
• When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
• Manage service progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
• Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
• Alert operations management about potential deviations.
• Supervise all incoming and outgoing service documentation.
• Lead the resolution of problems arising from service evolution.
• Pursue customer satisfaction regarding the service.
• Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
• Responsible for sending customer satisfaction surveys regarding the service.
• Identify potential Up & Cross Selling opportunities for the account.

Mandatory Skills

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills
• Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.