Recepcionista

Soho House & Co; Ibiza; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A hospitality establishment in Ibiza is seeking a Guest Services professional to manage guest inquiries and bookings. The ideal candidate will have experience in high-profile venues, excellent communication skills, and a friendly demeanor. Responsibilities include coordinating reservations and ensuring a welcoming atmosphere. This position requires fluency in English and Spanish, as well as a passion for excellent service.

Servicios

Nutritious meals whilst on shift

Continuous training for personal and professional development

Formación

• Up to 2 years’ experience in a busy high-profile venue.
• Excellent interpersonal, communication and problem-solving skills.
• Ability to follow written and verbal instructions.

Responsabilidades

• Communicate with guests' questions or queries.
• Coordinate travel arrangements and book reservations.
• Ensure members and guests are welcomed warmly.

Conocimientos

Strong attention to detail

Excellent customer service

Organised and reliable

Ability to multitask

Fluency in English & Spanish

Descripción del empleo

Overview

Soho Farmhouse Ibiza is set in a working olive grove and brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island, including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms, and an organic kitchen garden restaurant and bar.

The Role

We are seeking an experienced Guest Services to join our team at Soho Farmhouse Ibiza. As a Guest Services you will support with communicating with guests any questions or queries, coordinating travel arrangements, and booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.

• Ensure every member is welcomed by their name and guest is welcomed in a hospitable manner: the Soho House way is warm and friendly.
• Processes reservations for other outlets such as spa and restaurant.
• Assist in answering any member or guest queries via telephone or email.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the type of rooms available as well as their location and layout.
• Know the selling status, rates, and benefits of all package plans.
• Communicate reservation information and all special requests to the front desk.
• Process cancellations and modifications and promptly relay this information to the front desk.
• Understand the hotel's policy on guaranteed reservations and no-shows and communicate information to guests.
• Prepare the expected arrival list for front office use.
• Update member and guest profiles.
• Handle daily correspondence. Respond to inquiries and make reservations as needed.
• Be aware of all front office procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Build positive relationships with members and guests.
• Communicate and flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Be well-versed on standard operating procedures, menus, amenities and pricing.

What we are looking for in a Guest Services

A successful Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Strong attention to detail
• Excellent customer service
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Have a genuine passion for food and beverage
• Flexible and available to work both opening and closing shifts when required
• Fluent in English & Spanish (other languages are highly valued)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

WE REQUIRE THAT YOU HAVE ACCOMMODATION ON THE ISLAND

Benefits

Soho House offers competitive compensation packages for our Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.

• Nutritious meals whilst on shift
• Continuous training to develop yourself personally and professionally

Who We Are

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.