Platform Monitoring Technician

Tata Consultancy Services; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading IT services provider in Madrid is seeking a Platform Monitoring Technician to manage system performance and stability. The role involves utilizing monitoring tools, responding to incidents, and collaborating with IT teams. Ideal candidates should have experience with monitoring systems and strong analytical skills. This position offers an opportunity to work in a dynamic environment focused on IT efficiency.

Formación

• Experience with monitoring tools and IT systems.
• Strong analytical skills to identify trends or anomalies.
• Ability to collaborate with IT teams effectively.

Responsabilidades

• Utilize monitoring tools to track system performance and health.
• Respond to alerts generated by monitoring systems promptly.
• Identify and log incidents, escalating unresolved issues.

Conocimientos

Monitoring tools utilization

System performance analysis

Incident detection and escalation

Herramientas

Monitoring dashboards

Descripción del empleo

Are you a Platform Monitoring Technician seeking a new interesting challenge?

If your answer is yes, it’s your lucky day, so keep reading — it could be just what you're looking for!

WHAT WILL YOU DO?

We are looking for a dynamic, proactive, and talented person to join our team and perform the following tasks:

System and Platform Monitoring:

• Utilize monitoring tools to track the performance, availability, and health of IT platforms, applications, and infrastructure.
• Monitor systems for errors, slowdowns, outages, and other signs of instability.

Reporting and Alerts:

• Respond to alerts or alarms generated by monitoring systems in a timely manner.
• Analyze system data and performance metrics to identify trends or anomalies.
• Generate and deliver platform health reports to stakeholders.

Incident Detection and Escalation:

• Identify and log incidents, capturing all relevant details.
• Escalate unresolved issues to technical teams or appropriate personnel based on severity and impact.
• Work closely with IT teams to troubleshoot and resolve incidents within predefined SLAs.

Maintenance and Support:

• Perform periodic checks to ensure system configurations, logs, and monitoring tools are functioning correctly.
• Support preventative actions to reduce the risk of downtime or platform failures.

Tool Administration:

• Configure and maintain monitoring tools, dashboards, and alerts.
• Ensure monitoring tools are updated and aligned with current infrastructure setups.

Collaboration and Documentation:

• Collaborate with engineers, system administrators, and other IT teams to maintain a stable and secure IT environment.
• Document monitoring procedures, incident-handling protocols, and resolution patterns for future reference.