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Outbound Calls Agent - French Speaker ( Office Based ) Temp Contract

MERCADOS Y ANALISIS, S. A (ES52)

Madrid

Presencial

EUR 25.000 - 35.000

Jornada completa

Hace 30+ días

Descripción de la vacante

Une entreprise multinationale recherche un Agent d'Appels Sortants pour mettre à jour les bases de données de santé. Ce rôle clé nécessite une maîtrise du français et de l'anglais, ainsi qu'une expertise en gestion de bases de données. Vous rejoindrez une équipe multiculturelle, contribuant à l'innovation dans le secteur de la santé et à l'amélioration des services. IQVIA est reconnu comme un lieu de travail exceptionnel en Espagne.

Formación

  • Excellente communication en français et anglais.
  • Expérience dans la mise à jour de bases de données.
  • Capacité à travailler avec précision sous pression.

Responsabilidades

  • Mettre à jour les bases de données de référence avec des produits et des changements.
  • Collaborer avec des bureaux locaux pour corriger des informations incorrectes.
  • Effectuer un contrôle de qualité des données maintenues.

Conocimientos

Proficient in French
Proficient in English
Database management
Professional communication
Organizational skills

Educación

High school diploma or equivalent
Descripción del empleo
Join us on our exciting journey!

We are looking for an Outbound Calls Agent to increase our panel of doctors and maintain our Healthcare database in French to fill a long-term sickness leave. If you are seeking an amazing opportunity in a multinational company, join our multicultural team with more than 54 different nationalities.

If you want to play a key role in a multicultural, dynamic, and committed fun team, this is a great opportunity.

Essential Functions:
  • Update reference databases with new products and changes in the French markets, ensuring data quality: classify products, standardize, and group data following company hierarchies and business rules.
  • Identify required changes to the existing reference files.
  • Collaborate with local offices to correct inaccurate data, delete outdated information, or add new entries to improve reference files.
  • Identify and resolve routine exceptions and issues.
  • Perform quality control of maintained data and apply corrections as needed.
  • Maintain documentation of processes and procedures.
Skills & Other Requirements:
  • High proficiency in French and English.
  • Valuable experience in maintaining and updating databases.
  • High school diploma or equivalent.
  • Highly organized with the ability to work accurately under tight deadlines.
  • Excellent professional communication skills (telephone and email).
  • Experience working for multinational corporations is an advantage.

We invite you to join IQVIA, recognized by Great Place to Work as the third-best company to work for in Spain (March 2020), and listed on FORTUNE Magazine's World's Most Admired Companies list for the third consecutive year (January 2020). We have received several awards for our excellence in clinical research and outsourcing services.

IQVIA is an equal opportunity employer, making employment decisions based on qualifications and merit, prohibiting discrimination based on age, race, national origin, gender, or other protected statuses.

We believe that meaningful results come from the right people. Regardless of your role, we invite you to reimagine healthcare with us. Play an important part in helping our clients advance healthcare, and achieve your career goals with us!

Learn more at https://jobs.iqvia.com.

At IQVIA, we value diversity, inclusion, and belonging, which empower our mission to accelerate innovation for a healthier world. Join us to make a difference in healthcare worldwide.

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