Operations Manager

Jordan martorell s.l.; Madrid; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as an Operations Manager, where you'll oversee and optimize operational functions in a fully remote environment. This role focuses on driving operational excellence, building scalable systems, and integrating AI tools to enhance productivity. You'll lead remote teams across various time zones, ensuring high-performance culture and resource optimization. With a commitment to professional development and a diverse global team, this is an exciting opportunity to make a significant impact in a dynamic setting. If you're passionate about operations and growth, this role is perfect for you.

Servicios

Professional Development Budget

Mentorship

Fully Remote Work

Diverse Global Team

Inclusive Culture

Virtual Gatherings

In-Person Retreats

Formación

• 5+ years in operations, preferably in tech-enabled or subscription-based services.
• Proven success in scaling operations in high-growth remote environments.

Responsabilidades

• Streamline processes to improve service quality and customer satisfaction.
• Design and implement systems to support growth from 100+ to 1000+ customers.

Conocimientos

Operations Management

AI & Automation

Team Management

Problem-Solving

Communication Skills

Process Building

Herramientas

Webflow

WordPress

Figma

Notion

ClickUp

Zapier

Slack

HubSpot

ChatGPT

Descripción del empleo

At Growmodo, we empower fast-growing companies by connecting them with top global talent while supporting the careers of creative and tech professionals. Our commitment to excellence drives us daily, as we focus on strong relationships and delivering a “wow” experience to our clients.

Operations Manager
Madrid

We’re seeking an Operations Manager to oversee and optimize our operational functions, aligning Talent Acquisition efforts with production demands.

Working Hours: Mondays - Fridays, 6AM-3PM CET, 1PM-10PM Asia/Manila, 11PM-8AM CST

Key Responsibilities

1. Drive Operational Excellence: Streamline processes to improve service quality, delivery speed, and customer satisfaction.
2. Build Scalable Systems: Design and implement systems and SOPs to support growth from 100+ to 1000+ active customers.
3. Integrate AI & Automation: Identify and implement AI tools and workflows to eliminate inefficiencies and boost productivity.
4. Team Management & Culture: Lead and coach remote teams across multiple time zones, fostering a high-performance, transparent culture.
5. Resource Allocation & Capacity Planning: Optimize team allocation and workflows across design, development, and project management.
6. Quality Assurance Oversight: Define performance metrics with QA leads to ensure consistent quality across platforms like Webflow, WordPress, Shopify, etc.
7. Process Documentation: Maintain comprehensive documentation of processes, SOPs, and best practices.
8. Support Strategic Initiatives: Collaborate with the CEO to execute growth strategies, improve churn, and leverage AI-human synergy.

Must-Haves

• 5+ years in operations, preferably in tech-enabled or subscription-based services.
• Proven success in scaling operations in high-growth remote environments.
• Strong understanding of AI, automation, and creative/tech workflows.
• Exceptional organizational and process-building skills.
• Experience managing distributed teams across time zones.
• Problem-solving and systems-thinking mindset.
• Excellent communication and leadership skills.
• Ownership mentality and bias for action.
• Alignment with core values: growth, relationships, ownership, wow experiences.
• Experience with SaaS or agency models.
• Familiarity with design/development workflows (Webflow, WP, Figma, etc.).

Bonus Points

• Experience hiring and leading global teams.
• Familiarity with tools like Notion, ClickUp, Make/Zapier, Slack, HubSpot, or AI tools like ChatGPT.

Why You'll Love Working Here

• Professional Development Budget: Access to courses, conferences, and certifications.
• Learning & Growth: Mentorship, cross-training, leadership development.
• Fully Remote: Work from anywhere in the world.
• Diverse, Global Team: Collaborate with talented individuals worldwide.
• Great Culture: Inclusive, innovative, supportive environment.
• Remote & In-Person Events: Virtual gatherings and in-person retreats.

Hear From Our Team

"I love working at Growmodo because of its strong growth culture, supportive leadership, and global collaboration..." - Nadia D., Talent Experience Manager

"Being a Customer Relationship Manager at Growmodo has been incredibly rewarding..." - Miguel M., Client Relationship Manager

"It’s only been a few months since I joined Growmodo, but I’ve already learned so much..." - Carmela D., Design Ops Manager

How to Apply

Ready to join? Click the "Apply" button. If selected, you'll hear from us within two weeks. The process includes a screening interview, a trial task, a call with the hiring manager, and a final discussion with the CEO. Successful candidates will then proceed to onboarding.

TL;DR

Timezone: CET (GMT+1)

Type: Full-time Contract

Reports To: CEO