Night Receptionist

Hilton Worldwide, Inc.; Barcelona; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A global hospitality company is seeking a Night Receptionist at their Barcelona location. The role involves providing exceptional service during the night, managing check-in and check-out, and ensuring Guest satisfaction. Candidates must be fluent in English and Spanish, possess strong communication skills, and be flexible to work night shifts. Join an award-winning workplace culture that supports the wellbeing of all Team Members.

Formación

• Previous experience in a customer-focused industry is required.
• Fluency in English and Spanish is mandatory; knowledge of another language is a plus.
• Competent level of IT proficiency and experience in cash handling is advantageous.

Responsabilidades

• Provide exceptional reception services for Guests during the night.
• Handle Guest queries efficiently and manage check-in/check-out procedures.
• Maintain communication with Night Manager and Night Reception Supervisors.
• Maximize room occupancy using up-selling techniques.

Conocimientos

Customer service

Communication skills

IT proficiency

Flexibility for night shifts

Positive attitude

Descripción del empleo

Overview

Night Receptionist (HOT0BYMS) provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Work Locations

Hilton Diagonal Mar Barcelona, Passeig Del Taulat 262-264 Barcelona 8019

What will I be doing?

A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer-focused industry
• English and Spanish are mandatory. Another language would be a plus.
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts
• Experience in cash handling is advantageous

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment.

Your Candidate Experience in every selection process is very important to us. You might receive an email from “The Hilton Recruiting Team” with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.

Job

Job: Guest Services, Operations, and Front Office