Key Account Manager

Mondia Group; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global digital tech firm is seeking a Key Account Manager in Madrid. The role involves driving business development through customer-centric service, managing relationships with key clients, and leading a service team to achieve objectives. Ideal candidates will have over 4 years in digital tech and a client-focused sales approach. The position offers a hybrid work model and other attractive benefits.

Servicios

Hybrid Office - 13 WFH days per quarter

Company bonus

Flat hierarchies

International team cooperation

Attractive modern office location

Formación

• Minimum of 4 years working experience in digital tech.
• Proven track record as Account Manager.
• Experience with revenue forecasting.

Responsabilidades

• Develop and implement customer-centric business strategy.
• Lead service team to achieve KPIs.
• Identify opportunities to up/cross-sell solutions.

Conocimientos

Client-centric solution selling

Strong communication skills

Analytical skills

Negotiation

Fluent English

Herramientas

Microsoft Office Suite

Salesforce

Descripción del empleo

About Us

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like‑minded people, we want to hear from you!

About the Role

The role of Key Account Manager will be responsible for driving business development and growth opportunities through dedicated customer‑centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence, and will be accountable for identifying and nurturing business development opportunities with existing Key Client / s.

Responsibilities

• Development and implement a customer‑centric business development strategy
• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
• Lead the service team in delivering excellence in customer‑centric service
• Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
• Identify and expedite opportunities to up / cross‑sell new solutions; seek opportunities to enhance the value proposition and drive revenue / margin realization
• Continually assess the market / industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
• Effectively collaborating with internal and external customers on business‑related support activities for troubleshooting / Issue resolution
• Act as a Brand Ambassador and represent the company at community events and other business‑related meetings, promoting the company products and services.
• Ability to travel regionally and internationally as and when required

Requirements

• Excellent knowledge of the Telecom Operator landscape
• Minimum of 4 years working experience in digital tech with proven track record as Acocunt Manager (ideally within a Technology Content & Information service provider)
• Strong communication skills with a client‑centric approach to solution‑selling
• Ability to influence and effectively articulate a value proposition
• A proven track record of structuring and managing complex negotiations to successful closure and execution
• Strong analytical skills and previous experience with revenue forecasting
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce
• Fluent in English

Benefits

• Hybrid Office - 13 WFH days per quarter
• Company bonus
• Flat hierarchies and short decision‑making paths
• Cooperation in a highly motivated, young, international team spread across 3 continents
• An attractive location in a creative and modern office