Junior Helpdesk Support Technician

lastminute.com; Madrid; Híbrido; EUR 25.000 - 30.000; A tiempo parcial

Descripción de la vacante

A global travel company in Madrid is seeking a Junior Helpdesk Support Technician. You will provide technical support to internal teams, suggesting improvements and ensuring smooth day-to-day operations. The ideal candidate has experience in technical support, strong communication skills, and an intermediate to advanced level of English. This role offers a hybrid working model and focuses on a proactive approach to problem-solving.

Servicios

Shorter working week (36h as full time)

Flexible start and end of the working day

Paid days off for volunteering

Travel industry discounts

Formación

• Previous experience in technical support (Helpdesk or similar).
• Knowledge of operating systems, ticketing tools and incident diagnosis.
• Strong communication skills and a proactive problem-solving attitude.

Responsabilidades

• First point of contact for internal teams for technical issues.
• Keep day-to-day operations running smoothly.
• Identify recurring problems and suggest improvements.

Conocimientos

Technical support experience

Strong communication skills

Proactive problem-solving

Intermediate to advanced English

Herramientas

Windows

Mac

Active Directory

Google for Work Administration

Linux

Descripción del empleo

Overview

We are looking for a Junior Helpdesk Support Technician to join our team of around 1,700 people worldwide to help power the travellers journey for millions of holidaymakers. If you are passionate about technology and eager to be an active part of a team that values continuous improvement, this could be the right fit for you.

At our company we are not just looking for someone to handle support tickets; we want a proactive person ready to take on responsibility and help make sure everything runs like clockwork.

Job in brief

Job Title: Junior Helpdesk Support Technician

Working model: Madrid (hybrid model with possibility to work remotely 1 week out of every 3)

Schedule: Rotating shifts

Team: End User Service

Level: Professional (working in teams or individually on projects with emphasis on technical/discipline knowledge rather than managing people)

Contract: Permanent

What your impact will be

• Youll be the first point of contact for our internal teams helping them solve technical issues quickly and efficiently.
• Your support will keep our day-to-day operations running smoothly and without interruptions.
• By identifying recurring problems and suggesting improvements youll help us continuously raise the bar on IT support.
• Youll bring positive energy and a service-oriented mindset that makes people feel genuinely supported.

Qualifications

Essential

Your expertise:

• Previous experience in technical support (Helpdesk or similar).
• Knowledge of operating systems (Windows / Mac), ticketing tools and incident diagnosis.
• Strong communication skills and a proactive problem-solving attitude.
• Intermediate to advanced level of English (youll be working with international colleagues).

If youre excited about the challenge of becoming a key part of a team that values innovation and a great work environment wed love to hear from you!

Desirable

• Active Directory.
• Google for Work Administration.
• Supporting Wi-Fi networks.
• Linux operating system knowledge.

Additional Information

Perks of working with us

How we work together

• An inclusive, friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)
• Shorter working week (36h as full time) with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths; access to e-learning platforms such as Oreilly, Udemy, Coursera (depending on the department) and to our internal platform offering bespoke training content

Other perks

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life’s significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do too!

Selection process

• HR interview online (30 minutes)
• 1st interview online (Manager): soft skills, technical knowledge, online technical test
• 2nd interview in person: Final checks
• Offer extended
• Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview.

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria

By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Remote Work: Employment Type: Part-time

Key Skills

Computer Hardware, Network Support, Avaya, Computer Networking, High Availability, Windows, Mechanical Knowledge, HVAC / R, Remedy, HazMat, Air Conditioning, Aviation Experience

Experience

years

Vacancy

1