Join Us in Sunny Barcelona as a French-Speaking Customer Service Representative!

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic tech support firm in Barcelona is seeking a French-Speaking Customer Service Representative to address inquiries and provide technical support. The role requires fluency in French and professional English, with at least one year of experience in customer service. Competitive salary, vibrant work culture, and growth opportunities await you in this inspiring environment.

Servicios

Competitive salary package

23 days paid annual leave

Growth opportunities

Vibrant work culture

Formación

• 1+ years in customer service, preferably technical support.
• C2 level in French and B2 in English.
• Technical knowledge in connectivity and AV products.

Responsabilidades

• Address customer inquiries via phone, email, chat.
• Maintain product knowledge in audiovisual and connectivity.
• Record and manage call details effectively.

Conocimientos

Fluent French

Strong English (B2)

Customer focus

Problem-solving skills

Team collaboration

Descripción del empleo

Overview

Join Us in Sunny Barcelona as a French-Speaking Customer Service Representative!

Responsibilities

• Address customer inquiries through phone, email, and chat, providing efficient and solution-oriented support
• Maintain thorough knowledge of our products, especially in audiovisual, music, and connectivity fields
• Record and manage all call details in the system, delivering timely resolutions within SLAs
• Collaborate with team members, and provide support across teams to ensure seamless service
• Escalate issues when necessary to senior support, ensuring customer satisfaction and issue resolution

What We're Looking For

• Language Proficiency: C2/ fluent French and a strong command of English (B2 level or above)
• Experience: At least 1 year in customer service, preferably in technical support
• Technical Skills: Knowledge of signal connectivity, wireless networking, music, and AV products
• Customer Focus: Strong listening skills and a proactive approach to solving customer needs
• Team Player: Ability to take ownership of issues and work collaboratively to resolve them

What’s in It for You?

• Competitive Salary Package based on skills and experience
• Working Hours: Monday-Friday, 09:00 AM - 06:00 PM
• Paid Annual Leave: 23 days
• Growth Opportunities: Training, career development programs, and the support you need to reach your full potential
• Vibrant Work Culture: Join a dynamic, creative team in an inspiring work environment in beautiful Barcelona

Ready to make an impact and grow in the heart of Barcelona? Apply now and be part of our amazing team!