Italian-Speaking Support Center Specialist

Patrique Mercier Recruitment By Nellie; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking an Italian Speaking Support Center Analyst in Spain. This role involves providing vital support to clients, addressing inquiries via phone, email, and chat, and ensuring customer satisfaction through effective troubleshooting. The ideal candidate should be fluent in both Italian and English, possess strong problem-solving skills, and have experience in customer or IT support. The position offers competitive salary and various benefits, including paid training and relocation support.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Italian and English, with excellent written and verbal communication skills.
• Experience in a customer support or IT support role is an advantage.
• Strong troubleshooting and problem‑solving skills to assist clients effectively.

Responsabilidades

• Act as the primary point of contact for Italian-speaking clients, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical and product‑related issues to ensure customer satisfaction.
• Provide training and guidance to clients on product features and usage.

Conocimientos

Fluency in Italian

Fluency in English

Strong troubleshooting skills

Excellent communication skills

Customer service orientation

Herramientas

Support ticketing systems

CRM software

Descripción del empleo

A recruitment agency is seeking an Italian Speaking Support Center Analyst in Spain. This role involves providing vital support to clients, addressing inquiries via phone, email, and chat, and ensuring customer satisfaction through effective troubleshooting. The ideal candidate should be fluent in both Italian and English, possess strong problem-solving skills, and have experience in customer or IT support. The position offers competitive salary and various benefits, including paid training and relocation support.