IT Support Engineer II (Fluent English-Valencia)

Marlex; Valencia; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

Una multinacional de pagos busca incorporar un Ingeniero de Soporte IT II en Valencia para cobertura temporal de baja por paternidad. El candidato ideal será responsable de gestionar el ciclo de vida de los activos IT, resolver incidentes técnicos y liderar los procesos de onboarding y offboarding. Se requiere fluidez en inglés y al menos 3 años de experiencia en soporte IT. Se ofrece un contrato temporal de aproximadamente 5 meses con posibilidad de extensión.

Servicios

Horas de trabajo flexibles

Salario competitivo basado en experiencia

Formación

• 3+ años de experiencia en un entorno de soporte IT.
• Experiencia sólida con macOS y Windows.
• Habilidades demostradas para trabajar de forma independiente.

Responsabilidades

• Gestionar el ciclo de vida de los activos IT.
• Liderar los procesos de onboarding y offboarding.
• Resolver incidentes técnicos de nivel dos.

Conocimientos

Soporte técnico

Gestión de activos de IT

Fluidez en inglés

Manejo de SaaS

Educación

Licenciatura en Ciencias de la Computación o equivalente

Herramientas

macOS

Windows

Okta

Jira

Descripción del empleo

Marlex necesita incorporar un / a IT Support Engineer II (Valencia) with Fluent English para multinacional de plataforma de pagos de última generación, expertos en pagos y software.

Job Description :

We are looking for an IT Support Engineer II to provide temporary coverage for paternity leave. The ideal candidate will be responsible for resolving technical incidents, managing the IT asset lifecycle, and ensuring smooth onboarding and offboarding processes. This role requires someone who can manage these tasks autonomously and contribute to process improvements. A strong commitment to efficiency, service quality, and proactive asset management is essential.

Key Responsibilities :

• Manage the IT asset lifecycle , including procurement, deployment, maintenance, and retirement of equipment.
• Lead and execute onboarding and offboarding processes, ensuring a positive and secure experience for all users.
• Resolve second-level technical incidents for macOS, Windows, and SaaS applications.
• Manage user-level access on platforms like Okta and Google Workspace .
• Improve support processes and propose optimizations for lifecycle tasks.
• Maintain accurate asset inventory and generate basic reports.

Minimum Skills and Qualifications :

• Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
• 3+ years of experience in an IT support environment.
• Solid experience with macOS and Windows , and administering SaaS platforms (Okta, Jira).
• Experience with IT asset management and procurement processes.
• Fluent English is required for this position, both spoken and written.
• Demonstrated ability to work independently and manage small projects

What We Offer :

• Temporary contract for paternity leave coverage (approximately 5 months). Possibility of extension or permanent contract based on performance .
• Flexible working hours.
• Competitive salary based on experience .