IT Support Analyst - Global Platforms

Techwolf; Málaga; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Technical Support Analyst II to provide Level 0 and 1 technical support for global platforms. The candidate should have experience in IT operations and a degree in Computer Science. Knowledge of the ITIL framework and financial products is required. The role offers hybrid work flexibility, with a mandatory relocation to Málaga, Spain. Competitive benefits are included.

Servicios

Private medical insurance

Life insurance

Training and career development

Formación

• 1–3 years of experience in a technical support or IT operations role.
• Degree in Computer Science, Engineering, or related field.
• English: minimum B2 (required).

Responsabilidades

• Provide technical Level 0 and 1 support for global platforms.
• Reception, prioritization, investigation, escalation, and resolution of incidents.
• Monitor and respond to critical alerts.

Conocimientos

Technical support experience

Incident management

B2 level English

Knowledge of ITIL framework

Basic knowledge of wholesale banking

Educación

Degree in Computer Science

Herramientas

ServiceNow

Monitoring applications

Descripción del empleo

Company Description

Talan – Positive Innovation

Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.

Talan at a Glance

Headquartered in Paris and operating globally, Talan combines technology, innovation, and empowerment to deliver measurable results for our clients. Over the past 22 years, we’ve built a strong presence in the IT and consulting landscape, and we’re on track to reach €1 billion in revenue this year.

Our Core Areas of Expertise

• Data & Technologies: We design and implement large-scale, end-to-end architecture and data solutions, including data integration, data science, visualization, Big Data, AI, and Generative AI.

• Cloud & Application Services: We integrate leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo, helping clients transition to the cloud and improve operational efficiency.

• Management & Innovation Consulting: We lead business and digital transformation initiatives through project and change management best practices (PM, PMO, Agile, Scrum, Product Ownership), and support domains such as Supply Chain, Cybersecurity, and ESG/Low-Carbon strategies.

We work with major global clients across diverse sectors, including Transport & Logistics, Financial Services, Energy & Utilities, Retail, and Media & Telecommunications.

Job Description

We are looking for a Technical Support Analyst II to join our international support team. In this role, you will provide technical Level 0 and 1 support both onsite and remotely, ensuring the stability, efficiency, and reliability of critical business platforms. You will act as the first point of contact for incidents and requests, collaborating closely with second-level teams, suppliers, and business stakeholders to guarantee seamless operations.

This position requires availability to work in an international environment, providing remote support across multiple geographies.

Responsibilities

• Provide technical Level 0 and 1 support for global platforms (onsite and remote).

• Reception, prioritization, investigation, escalation, and resolution of incidents.

• Monitor and respond to critical alerts.

• Manage incidents and requests through ServiceNow.

• Track and support continuous improvement plans for batch and online processes.

• Collaborate continuously with second-level teams and external suppliers.

• Monitor platform performance and metrics to identify and prevent deterioration.

• Serve as the main communication link with Business users during incidents.

Qualifications

• Experience: 1–3 years of experience in a technical support or IT operations role.

• Education: Degree in Computer Science, Engineering, or related field.

Skills & Knowledge

Technical:

• Knowledge of platform configuration and structure.

• Understanding of incident flows and production start-up processes.

• Familiarity with monitoring applications.

• Experience with ITIL framework and IT Service Management best practices.

• Experience with ServiceNow for incident and request management.

Business Knowledge:

• Basic knowledge of wholesale banking and financial products (mandatory).

Languages:

• English: minimum B2 (required).

• Spanish: desirable.

Nice to have (valued knowledge)

• Python, ElasticSearch, OpenShift, Appian, API Connect, Oracle, MySQL, Power BI, and related technologies.

What do we offer you?

• Full-time contract.
• Opportunity to grow in a multicultural and international environment.
• Smart Office Pack so that you can work comfortably from home.
• Training and career development.
• Benefits and perks such as private medical insurance, life insurance.
• Possibility to be part of a multicultural team and work on international projects.
• Hybrid work flexibility, but the position is based in Málaga, Spain. Relocation is mandatory.
• Possibility to manage work-permits.

If you have read this far and you are looking forward to joining this challenge, do not hesitate to apply... we would be delighted to meet you!

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