Information Technology Specialist

Sharp Brains; Salamanca; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology solutions provider is seeking a Desktop Analyst L1 for onsite services in Salamanca, Spain. The role demands 2-4 years of experience in support, knowledge of Windows 7, and capabilities in managing desktop devices. The candidate will monitor device security, manage incidents, and provide VIP support when necessary. This opportunity is focused on maintaining optimal functionality of desktop environments and improving user training where needed.

Formación

• 2-4 years of experience in onsite support.
• Experience managing desktop devices incidents.
• Knowledge of remote support tools and MS Office.

Responsabilidades

• Provide onsite support for Desktop devices.
• Manage incidents and resolve issues.
• Monitor security profiles and antivirus on devices.

Conocimientos

Onsite support experience

Knowledge of Windows 7 OS

Desktop device management

Service management tools (e.g., Service Now)

EUC tools expertise

Descripción del empleo

Role

End User Computing (Desktop Analyst) L1-Onsite services

Experience / Skills

• 2-4 years of experience in Onsite support
• Knowledge and experience on Windows 7 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
• Manage IMAC and desk side support services
• Manage hard and soft break fix services for laptops and desktops
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
• Experience with Service management tool – e.g., Service Now
• Should have good expertise on EUC tools, remote support tools, MS Office and Outlook
• Preferable to have a good understanding of Lync, VPN, and mobile device support
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
• Ensure that each Desktop Device is installed with the appropriate Desktop image
• Manage Desktop Devices (hardware and software) incidents through to resolution
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available, e.g., for MI calls
• Should be aware of ITIL processes of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Good to have – knowledge in AD and smart hands and feet support
• Good to have – knowledge and experience of supporting MAC devices and tablets