Immigration Operations Associate, Contract

Boundless Immigration; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leader in immigration services is seeking an Immigration Operations Associate to facilitate customer relocations. This role requires excellent communication skills in English and German, strong organizational abilities, and a proactive attitude. The associate will liaise with customers, manage relocation inquiries, and support immigration projects, all within a remote setting. Ideal candidates will have experience in operations and demonstrate a reliable work ethic.

Formación

• Experience in support or operations is required.
• Excellent communication skills in English and German.
• Ability to work independently and reliably in a remote setup.
• Experience in relocation or global mobility is a bonus.

Responsabilidades

• Act as a point of contact for customers during the relocation process.
• Coordinate appointments and expedite immigration processes.
• Support immigration and relocation projects through process maintenance.
• Update and create guidelines for processing tasks.

Conocimientos

Communication skills in English

Communication skills in German

Organizational skills

Proactive attitude

Experience in support or operations

Multilingual abilities

Herramientas

Confluence

Intercom

Slack

Descripción del empleo

Who Boundless Is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses.

We're backed by influential venture investors, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

About The Role

Join our mission to build a world without borders, one seamless relocation at a time. As an Immigration Operations Associate, your main objective is to make our talent's immigration and relocation processes as smooth as possible. You’re not just supporting our team; you’re easing the anxieties of our customers and championing their journey towards a new life.

To succeed, you'll need to be on top of things - exceptional organisational skills, the ability to stay cool under pressure, and the readiness to embrace a challenge. You’ll need to be patient, responsive, and have an empathic people-centric approach. If you're ready to be a part of a team that’s breaking down borders and changing lives, we want to hear from you.

Your Mission

• Liaise with our customers: Act as a point of contact for our talents from all over the world during their relocation process. You’ll address inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.
• Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don’t worry!).
• Be on top of things: You’ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.
• Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed.

Experience & Qualifications

You’ll thrive in this role if you have:

• Experience in support or operations.

• Excellent communication skills in English and German, with a passion for engaging with people

  • Knowledge of additional European languages is a big plus!

• A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you’ll be invited to design with us together!

• The ability to work independently, coupled with a high standard of your own output, reliability is key in our remote setup!

• Ability to work across multiple platforms and tools (Confluence, Intercom, and Slack, to name a few).

• A hands‑on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.

• A natural flair for communication, finding joy in interacting with people.

• A positive attitude in stressful situations, adept at handling multiple requests with patience.

• A preference for working fully remote in an international and multicultural environment.

• Experience in relocation or global mobility is a bonus!

Location

Remote from Spain or Portugal