Hollister - Key Lead, Plaza Norte 2

abercrombie-fitch-co.; San Sebastián de los Reyes; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A well-known global retailer is seeking a Key Lead to enhance customer experience in-store. This role involves supervising the floor, coaching staff, and driving performance while ensuring a quality shopping experience. The ideal candidate has retail experience, is bilingual in English and Spanish, and can work flexible hours. Training and career advancement opportunities are available.

Servicios

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Formación

• CEFR B2 Fluency in English & Spanish is required.
• At least 1 year of retail experience preferred.
• No supervisory experience required.

Responsabilidades

• Ensure customers receive quality in-store experience.
• Act as Floor Supervisor and coach Brand Reps.
• Drive store performance and customer experience.

Conocimientos

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability / Flexibility

Multi-Tasking

Educación

High School Diploma / equivalent preferred

Descripción del empleo

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Abercrombie & Fitch Co. es un minorista omnicanal, especializado en ropa y accesorios dirigido a niños y jóvenes, con un surtido adaptado a las necesidades específicas de su estilo de vida.

La compañía opera una familia de marcas, incluyendo Abercrombie & Fitch, YPB, abercrombie kids, Hollister y Gilly Hicks, cada una compartiendo el compromiso de ofrecer productos de calidad duradera y comodidad excepcional que apoyan a los clientes globales en su viaje a ser y convertirse en quienes son. Abercrombie & Fitch Co. gestiona más de 750 tiendas de estas marcas en Norteamérica, Europa, Asia y Oriente Medio, así como los sitios de comercio electrónico , y

En Abercrombie & Fitch Co. lideramos con un propósito y siempre ponemos a nuestra gente en primer lugar. Estamos orgullosos de ofrecer compensaciones y beneficios equitativos, incluyendo flexibilidad y tiempo libre remunerado competitivo, así como eventos de educación y compromiso, incluyendo varios Grupos de Recursos para Asociados, oportunidades de voluntariado y tiempo libre adicional para contribuir en nuestras comunidades globales.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Availability

• Schedule will vary weekly but should expect to work at least 20-25 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

El key Lead es responsable de que todos los clientes reciban una experiencia de calidad en la tienda. Lo hace actuando como supervisor de sala, brindando orientación y entrenamiento a los asociados de la marca, asegurándose que las operaciones de tienda sean desarrolladas de forma efectiva. También forma parte del equipo de liderazgo de la tienda, siendo responsable de impulsar el rendimiento a través de la mejor experiencia al cliente y la consecución de objetivos diarios por parte de todo el equipo.

QUE SE ESPERA

Conocimiento del producto e imagen de marca.

Capacidad de análisis.

Pensamiento proactivo.

Atención al detalle.

Uso de sistemas de cobro.

Protección de Activos.

Supervisión de piso de ventas y presentación del producto.

Habilidades de sistema

Disponibilidad

• Las horas determinadas por contrato cada semana pueden variar, siendo como mínimo entre 20 y 25 horas la semana.
• Se requiere disponibilidad durante sábados, domingos y determinados festivos.
• En períodos de alta actividad, las horas por contrato podrían aumentar para apoyar las necesidades del negocio.

En período de alta actividad se incrementan las horas por contrato para apoyar las necesidades del negocio.

Qualifications

What it Takes

• Education- High School Diploma / equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor / Managerial Experience- No supervisory / management experience is required.
• CEFR B2 Fluency in English & Spanish, required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

Requisitos

• Educación mínima secundaria (
• Inglés y español fluidos
• Experiencia de al menos 1 año en Retail es recomendada.
• CEFR B2 Fluidez en inglés & español, requerida
• No es necesario experiencia previa en un rol de responsabilidad.
• Enfoque principal en la atención al cliente
• Conocimiento de tendencias.
• Capacidad de comunicación.
• Asertividad.
• Flexibilidad y adaptabilidad.
• Ética profesional.
• Capacidad multitarea.
• Conocimiento y aprendizaje aplicado.

Additional Information

What You’ll Get

• As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward :
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU