Hiring Success Manager EMEA

RemoFirst; España; A distancia; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A global talent management company in Spain is seeking a Hiring Success Manager to enhance the onboarding experience for their clients. The ideal candidate should have at least 2 years of experience in Account Management or Customer Success and strong communication skills. This role offers a chance to work in a startup environment with major clients like Microsoft and Mastercard, and comes with competitive compensation and perks.

Servicios

Competitive pay

Remote work

Local PTO

Formación

• At least 2 years of experience in Account Management, Customer Support, or Customer Success roles, ideally in SaaS.
• Experience in global HR, Payroll, or Global Mobility is essential.

Responsabilidades

• Manage a portfolio of employees, overseeing onboarding through our platform.
• Use your Employer of Record background to guide clients on best practices for global hiring.
• Ensure all onboarding information is correct and up-to-date.
• Gather user feedback and share insights with the product team.
• Proactively address onboarding issues, collaborating internally and with local partners for resolution.

Conocimientos

Time Management

Attention to detail

Empathy

Excellent communication skills

Independent and autonomous

Collaborative

Motivated

Descripción del empleo

RemoFirst empowers employers to access talent without geographical boundaries, enabling employees to pursue opportunities worldwide. Our mission is to revolutionize the industry and become a generational company.

Our platform offers comprehensive people management tools, employee benefits such as health insurance and financial perks, and allows clients to hire globally with a single click. We manage employees and contractors for Fortune 500 companies like Microsoft and Mastercard, as well as leading startups like TransferGo.

We are a small, growing team of 150 dedicated professionals focused on delivering a world-class platform and exceptional service through industry-leading partnerships. To accelerate our growth, we are seeking a Hiring Success Manager to shape the user experience of our features and services.

As a Hiring Success Manager, you will advise and guide customers and their employees through the global employment process. Your responsibilities include providing insights on employment laws, ensuring compliant hiring via EoR, updating internal platforms, and managing offboarding when employment ends.

What you'll be doing:

1. Own the Onboarding Experience

• Manage a portfolio of employees, overseeing onboarding through our platform.
• Explain global employment requirements, gather documentation, and coordinate with third-party partners for compliance.
• Keep all parties informed of progress.

1. Leverage EOR Expertise

• Use your Employer of Record background to guide clients on best practices for global hiring.
• Collaborate with internal knowledge bases and local experts to stay updated on EOR solutions worldwide.

1. Maintain Accurate Data

• Ensure all onboarding information is correct and up-to-date.
• Work with global partners to maintain compliance and consistency.

1. Champion Continuous Improvement

• Gather user feedback and share insights with the product team.
• Stay informed about product updates to advise clients confidently.

1. Resolve Service Issues

• Proactively address onboarding issues, collaborating internally and with local partners for resolution.

What you’ll need:

• At least 2 years of experience in Account Management, Customer Support, or Customer Success roles, ideally in SaaS.
• Experience in global HR, Payroll, or Global Mobility is essential.

Skills:

• Time Management: Ability to structure your workday across multiple time zones while maintaining work-life balance.
• Attention to detail: Ensuring compliance and accuracy in global hiring requirements.
• Empathy: Strong people skills to connect with clients and employees.
• Excellent communication skills: Fluent in English, with the ability to adapt communication styles.
• Independent and autonomous: Initiative to solve problems and seek help when needed.
• Collaborative: Ability to work well with diverse teams and stakeholders.
• Motivated: Passionate about our mission, proactive in task improvement.

Why work at Remofirst?

• Startup environment: Influence and grow rapidly in an early-stage company.
• Build & Scale: Experience hyper-growth and help build a global team.
• Market Leader: Work with major clients like Microsoft and Mastercard.
• Great compensation and perks: Competitive pay, remote work, and local PTO.
• Culture: Respect, kindness, diversity, and inclusion are core values.