Head of Client Success Management, DACH, German Speaker (Remote)

Learnlight; España; A distancia; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

Learnlight is seeking a Client Success Manager who will play a pivotal role in enhancing client satisfaction and retention. The ideal candidate should have proven experience in customer success leadership, advanced proficiency in English and German, along with expertise in CRM software. This remote position offers an inclusive work culture, generous time off, and development opportunities.

Servicios

Generous paid time off

Access to language learning and professional development

Virtual wellbeing sessions

Diversity & Inclusion initiatives

Formación

• Proven experience in a customer success leadership role, preferably within EdTech.
• Deep understanding of client success principles and best practices.
• Ability to build strong internal and external relationships.

Responsabilidades

• Provide strategic leadership to the Client Success Management team.
• Develop and implement client success strategies focused on satisfaction, retention, and growth.
• Collaborate with senior management and cross-functional teams.

Conocimientos

Customer Success Leadership

Advanced English

German Proficiency

Analytical Mindset

Educación

Bachelor's degree in Business, Marketing or related field

MBA (optional)

Herramientas

CRM Software

MS Dynamics

Descripción del empleo

Be Part of Our Mission

Learnlight is an EdTech company passionate about putting trainers at the heart of the learning experience to deliver life-changing impact. We use award-winning technology to provide language, intercultural, and interpersonal skills training online and on the ground to learners in over 180 countries. Since our early days as a digital start-up, we have worked with hundreds of blue-chip companies and international institutions worldwide. Our communication skills training is used by more than 1,500 companies and over 700,000 workplace learners, helping them succeed in an increasingly complex global business environment.

Your Career Opportunity

In this exciting role, you will directly impact client satisfaction, retention, and growth. Working with our Sales, Product Development, and Learner Support teams, you will develop and implement strategies that foster client success, build strong relationships, and maximize value delivery. Your responsibilities include:

• Providing strategic leadership to the Client Success Management team by setting objectives, defining KPIs, and planning the department structure aligned with company goals and financial targets.
• Building, leading, and mentoring a high-performing, client-centric team.
• Serving as the primary escalation point for client issues, ensuring timely resolution and effective communication, while advocating for client needs across the organization.
• Developing and implementing client success strategies focused on satisfaction, retention, and growth, including personalized success plans in collaboration with Account Managers.
• Collaborating with senior management and cross-functional teams, including sales, marketing, product development, and learner support.
• Managing and enforcing company policies related to client satisfaction standards and supporting sales efforts through strategies for upselling, cross-selling, and forecasting new programs.

What You'll Offer

• Proven experience in a customer success leadership role, preferably within EdTech.
• Advanced proficiency in English and German.
• Deep understanding of client success principles and best practices, with the ability to build strong internal and external relationships.
• Experience with CRM software, familiarity with MS Dynamics is a plus, and an analytical mindset to leverage data for decision-making.
• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.

What We Offer

• Work-Life Balance: Remote work culture with options to collaborate in regional offices, generous paid time off including holidays and two company-wide days off annually.
• Learning & Development: Access to language learning, masterclasses, and professional development with a culture of coaching and feedback.
• Community Events: Virtual wellbeing sessions, team-building activities, and social clubs to connect with colleagues.
• Company News: Regular updates via our internal platform.
• Cultural Collaboration: Insights from our Intercultural Assessment to foster collaboration across cultures.
• Recommend a Friend: Earn bonuses by referring talented professionals (conditions apply).
• Diversity & Inclusion: We support talent from all backgrounds and are committed to diversity, equity, and inclusion, as reflected in our workplace certification and policies.

Ready to Join Us?

Our colleagues, known as Learnlighters, embody values of enthusiasm, initiative, and commitment. We review applications regularly, and interviews are scheduled promptly. We seek English communication skills for effective collaboration; please submit your résumé in English. Your personal data will be processed to manage your application, with rights to access, rectify, delete, or transfer your data. For more details, see our Privacy Policy at https://www.learnlight.com/en/privacy-policy/.

LI-Remote