Global Delivery Director

Fadata Group; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Global Delivery Lead to enhance their Professional Services Delivery organization. This pivotal role involves developing strategies for expansion, overseeing large-scale program execution, and ensuring client satisfaction. The ideal candidate will possess extensive experience in insurance software and business transformation, along with strong leadership skills. Join a dynamic team that values innovation and collaboration, and contribute to shaping the future of insurance technology. This is an exciting opportunity to make a significant impact in a fast-paced environment while enjoying a positive company culture and flexible work arrangements.

Servicios

Flexible home office policy

Competitive remuneration package

Opportunities for personal and professional growth

Positive company culture

No meeting times for focused work

Half-day off the second Friday of the month

Formación

• 10+ years in Professional Services Delivery with a focus on expansion.
• Expertise in Insurance Software and Business Transformation.

Responsabilidades

• Develop and execute global delivery strategy for Professional Services.
• Oversee end-to-end delivery of large-scale programs ensuring quality.

Conocimientos

Professional Services Delivery

Insurance Software

Business Transformation

Stakeholder Management

Delivery Methodologies

Operational Excellence

Communication Skills

Negotiation Skills

Decision-Making Skills

Educación

MBA or relevant certifications (PMP, SAFe, ITIL)

Descripción del empleo

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button.

We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey.

Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.

We are seeking a highly experienced Global Delivery Lead to drive the expansion and excellence of our Professional Services Delivery organization across multiple regions. This role is pivotal in scaling our delivery operations, ensuring consistent execution across geographies, and maintaining strong client satisfaction. The ideal candidate will have a proven track record in expanding delivery organizations, particularly within the Professional Services domain, alongside deep expertise in Insurance Software, Business Transformation, and large-scale program execution.

Your responsibilities

Strategic Leadership & Expansion

1. Develop and execute a global delivery strategy, expanding our Professional Services operations into new regions.
2. Establish and optimize regional delivery hubs, ensuring alignment with market demands and client needs.
3. Collaborate with leadership to define scalable delivery models that enhance efficiency, profitability, and customer satisfaction.

Delivery Excellence & Execution

1. Oversee the end-to-end delivery of large-scale programs, ensuring high-quality execution and alignment with business objectives.
2. Drive best practices in delivery governance, program management, and risk mitigation.
3. Ensure seamless implementation and integration of insurance software solutions, maximizing business value for clients.
4. Monitor and enhance KPIs related to project success, cost efficiency, and client satisfaction.

Client Engagement & Business Transformation

1. Act as a trusted advisor to clients, ensuring alignment between our solutions and their business transformation goals.
2. Work closely with key stakeholders, including C-level executives, to shape delivery roadmaps and drive strategic initiatives.
3. Lead continuous improvement initiatives to enhance delivery methodologies, tools, and frameworks.
4. Build, mentor, and develop high-performing delivery teams across multiple regions.
5. Foster a culture of accountability, collaboration, and innovation within the delivery organization.
6. Ensure alignment between Professional Services, Product Development, and Customer Success teams to drive seamless client experiences.

What you bring to the table

1. 10+ years of experience in Professional Services Delivery, with a strong focus on expanding delivery organizations across multiple regions.
2. Deep expertise in Insurance Software and Business Transformation, with a proven track record of leading complex implementation programs.
3. Strong leadership experience in scaling and optimizing delivery teams in a global environment.
4. Hands-on experience with enterprise software deployments, preferably in insurance technology or financial services.
5. Exceptional stakeholder management skills, with experience engaging with C-level executives.
6. Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid, etc.), governance, and risk management frameworks.
7. Proven ability to drive operational excellence and continuous process improvements in delivery organizations.
8. Strong communication, negotiation, and decision-making skills.

Preferred Qualifications

1. Experience in expanding Professional Services operations in Europe, APAC, or LATAM.
2. Familiarity with core insurance systems (Policy Admin, Claims, Billing, etc.) and their implementation challenges.
3. MBA or relevant certifications (PMP, SAFe, ITIL, etc.) are a plus.

Why you should join us

1. Become part of a fast-growing insurance software vendor with multinational teams across Europe. Currently, we have offices in over 7 different countries, including Bulgaria (Sofia & Burgas), Germany (Munich), Denmark (Copenhagen), Spain (Madrid), Lima (Peru), Kuala Lumpur (Malaysia), Belgrade (Serbia).
2. Our diverse backgrounds have led to a collaborative and innovative work environment, where we value unique perspectives and experiences. At Fadata, we are more than just coworkers - we are a team of professional and passionate individuals from over 20+ different countries.
3. We have a flexible home office policy and offer a competitive remuneration package together with great opportunities for personal and professional growth.
4. A positive company culture built around people's wellbeing.
5. No meetings time when we can focus on our main tasks.
6. Work in a dynamic environment with an exceptional team that is always ready to help.
7. A half-day off the second Friday of the month so you can focus on passion projects, boost your creativity, or spend time with your loved ones.

Join us and become part of a team that is changing the insurance industry through technology for the better.