Global CCaaS Project Manager – Remote

Broadvoice; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A forward-thinking tech company is looking for a Project Manager to lead end-to-end CCaaS implementations mainly in Madrid, Spain. This role involves managing the project lifecycle while focusing on enhancing customer experience metrics. Candidates should have 4+ years of relevant project management experience, specifically in CCaaS, Telecom or B2B SaaS projects, and be fluent in English and Spanish. The position supports a remote-first work culture, allowing for a balance between work and personal life.

Servicios

Career growth paths

Learning resources

Mentorship

Remote-first work approach

Work-life harmony

Formación

• 4+ years managing CCaaS, Telecom, or SaaS projects.
• Proven experience with IVR, omnichannel, and quality reporting.
• Comfortable across time zones, with occasional travel.

Responsabilidades

• Own the full project lifecycle from kick-off to stabilization.
• Manage project scope, schedule, risks, and stakeholders.
• Ensure customer readiness through training and follow-up.

Conocimientos

Managing CCaaS/Telecom projects

Hands-on with IVR/ACD

Integration experience

Fluent in English and Spanish

Strong documentation skills

Descripción del empleo

A forward-thinking tech company is looking for a Project Manager to lead end-to-end CCaaS implementations mainly in Madrid, Spain. This role involves managing the project lifecycle while focusing on enhancing customer experience metrics. Candidates should have 4+ years of relevant project management experience, specifically in CCaaS, Telecom or B2B SaaS projects, and be fluent in English and Spanish. The position supports a remote-first work culture, allowing for a balance between work and personal life.