German speaking Remote in Spain

Nexusbal; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic customer support company is seeking a Remote Customer Service Representative for Tech & Audio Support. This role involves assisting customers with technical inquiries and resolving product issues. Applicants should be fluent in German and have good communication skills. Full training is provided, and the position offers a competitive salary and benefits. Remote work is only available for residents in mainland Spain.

Servicios

Competitive base salary

Full paid training

Career growth programs

Formación

• Fluency in German and English required.
• Prior experience in tech support or a customer service role preferred.
• Interest in audio products and technology is a plus.

Responsabilidades

• Assist customers through incoming support requests.
• Troubleshoot incidents requiring technical know-how.
• Resolve issues related to specialized audio products.

Conocimientos

Fluency in German

Solid command of English

Great communication and customer care skills

Experience or interest in audio products

Familiarity with Windows and macOS

Descripción del empleo

Remote Customer Service Representative – Tech & Audio Support (Spain, Mainland Only)

Remote from anywhere in mainland Spain (excluding islands) or hybrid from our Barcelona office
Full-time · Temporary contract

Join a dynamic, multilingual team supporting innovative brands across industries like technology, travel, fashion, and finance.

What’s in it for you?

• Competitive base salary19,634 euros gross/year + performance bonus
• Full paid training (no prior experience needed!)
• Work-from-home setup available across mainland Spain
• Hybrid if you live in Barcelona
• Career growth programs, language classes & leadership development
• 39h/week schedule: Monday–Friday between 09:00 and 20:00

Your mission:

• Assist customers through incoming support requests
• Troubleshoot incidents requiring deeper technical know-how
• Resolve issues related to specialized products like SoundTouch
• Keep users updated with resolution progress

What we’re looking for:

• Fluency in German and a solid command of English
• Great communication and customer care skills
• Experience or interest in audio products, wireless networking & live music tech
• Familiarity with Windows and macOS
• Prior experience in tech support or a fast-paced customer service role

Please note: Remote work is only available from mainland Spain. Applications from residents in the islands unfortunately cannot be considered for remote roles.