German-Speaking Customer Support for Payment Solutions in Madrid, Spain

Worldwiders; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a German-speaking Customer Support Agent in Madrid. You will assist clients with transaction and credit card inquiries primarily in German and English via phone and email. The position offers comprehensive paid training, a permanent contract, and relocation assistance. Ideal candidates are customer-oriented, reliable, and eligible to work in Spain by September 2025.

Servicios

Permanent contract with a 2-month probation period

Paid training under contract

Travel reimbursement up to €200 after 3 months

Financial aid of €300/month for housing during first 3 months

Formación

• Native or fluent in German.
• High level of English.
• Customer-oriented with strong communication skills.
• Reliable, flexible and professional.
• Eligible to work in Spain starting September 2025.

Responsabilidades

• Communicate with clients primarily in German (80%) and English (20%).
• Handle inquiries related to corporate credit cards and transaction issues.
• Provide support via phone and email.
• Ensure client satisfaction through professional and friendly communication.
• Work Monday to Friday 9 : 00 – 20 : 00 (split shifts) with one rotating day off per week.

Descripción del empleo

Overview

Job Description for a German-speaking Customer Support Agent in Madrid. Our client is hiring for the Airplus project to assist clients with transaction and credit card inquiries primarily in German via phone and email. Comprehensive paid training and a relocation package are provided.

Responsibilities

• Communicate with clients primarily in German (80%) and English (20%)
• Handle inquiries related to corporate credit cards and transaction issues
• Provide support via phone and email
• Ensure client satisfaction through professional and friendly communication
• Work Monday to Friday 9 : 00 – 20 : 00 (split shifts) with one rotating day off per week

Qualifications

• Native or fluent in German
• High level of English
• Customer-oriented with strong communication skills
• Reliable, flexible and professional
• Eligible to work in Spain starting September 2025

Employment Details

• Employment Type : Full-Time
• Experience : years
• Vacancy : 1

Benefits and Conditions

• Permanent contract with a 2-month probation period
• Paid training under contract
• International and multicultural work environment
• Travel reimbursement up to 200 after 3 months of employment (ticket required)
• Financial aid of 300400 / month (gross) for housing during the first 3 months (requires proof of accommodation payment)

About the company

Our partner is a global leader in the customer service industry delivering exceptional experiences for over 750 leading and digital-first brands. With 170000 associates worldwide they provide innovative customer service solutions and seamless customer experiences.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.