Front Office Manager

METT Barcelona; Sallent; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Un hotel de lujo en Cataluña busca un Gerente de Recepción que lidere su equipo y garantice un servicio excepcional al cliente. Se requiere experiencia en servicio al cliente, habilidades de liderazgo y fluidez en inglés y español. Únete a un ambiente de trabajo competitivo, con oportunidades reales de crecimiento profesional y un paquete de compensación atractivo. Si tu objetivo es brindar experiencias memorables, esta es tu oportunidad para brillar.

Servicios

Salario competitivo

Beneficios atractivos

Oportunidades de desarrollo profesional

Ambiente de trabajo dinámico y motivador

Formación

• Experiencia en servicio al cliente, preferiblemente en hoteles de 5 estrellas.
• Capacidad para multifuncionar y mantener la compostura en un entorno dinámico.
• Disponibilidad para trabajar largas horas y turnos diferentes.

Responsabilidades

• Liderar y supervisar el equipo de Front Office.
• Asegurar interacciones sin problemas para los huéspedes.
• Gestionar operaciones y transacciones financieras.
• Proporcionar atención excepcional al cliente.
• Coordinar con otros departamentos del hotel.
• Maximizar oportunidades de ingresos.
• Preparar momentos memorables para los huéspedes.
• Mantener conocimientos completos sobre el hotel y la zona local.

Conocimientos

Habilidades de servicio al cliente

Comunicación verbal en inglés y español

Atención al detalle

Resolución de problemas

Liderazgo y gestión de equipos

Educación

Título universitario en Hostelería

Herramientas

Opera PMS

Descripción del empleo

Do you want to lead a Front Office team where excellence, professionalism, and guest satisfaction are at the heart of everything we do?

Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

At METT Barcelona, a 5* lifestyle hotel set in an elevated, tranquil setting with breathtaking views, we offer more than a workplace, we offer a lifestyle. Blending distinctive design, refined hospitality, and unique F&B experiences, our hotel is a destination where talent is valued, creativity is encouraged, and every role plays a part in creating unforgettable guest experiences.

Join METT Barcelona and be the driving force behind unforgettable first impressions and exceptional guest experiences!

How will you make a difference?

• Lead and supervise the Front Office team: Hire, train, motivate, and schedule front desk associates to deliver exceptional service.
• Ensure seamless guest experiences: Oversee arrivals, departures, and in-house interactions, ensuring every guest feels welcomed and valued.
• Manage operations and financial transactions: Verify accuracy of cash drawers, booking transactions, and reports, ensuring alignment with brand standards.
• Provide outstanding guest care: Handle inquiries, reservations, complaints, and special requests with professionalism and a positive attitude.
• Coordinate with other departments: Facilitate smooth communication between Front Office, Housekeeping, F&B, and other hotel departments.
• Maximize revenue opportunities: Use suggestive selling techniques to increase occupancy and promote high-value rooms.
• Prepare WOW moments: Collect guest information, anticipate needs, and create personalized experiences.
• Maintain complete knowledge of the hotel and local area: Provide accurate information about services, facilities, and local attractions to enhance the guest experience.

Are you the person we are looking for?

• University/college degree in Hospitality.
• Proven customer service experience, preferably in 5-star hotels.
• Strong verbal communication skills in English and Spanish; additional languages are a plus.
• Familiarity with Opera PMS or similar hotel systems.
• Detail-oriented, professional, and highly organized.
• Ability to multi-task, lead teams, and maintain composure in a fast-paced environment.
• Guest-focused, with excellent problem-solving skills and attention to detail.
• Availability to work long hours and different shifts as required.

Why METT Barcelona is your next career destination:

• Work in a prestigious hotel: Join an environment that combines luxury lifestyle, style, and excellence.
• Competitive salary and benefits: We value your talent and experience, offering an attractive compensation package.
• Real career growth: Opportunities for training, development, and promotion within a team that invests in your success.
• Dynamic and inspiring environment: Collaborate with passionate professionals and contribute to memorable guest experiences.

If your goal is to lead the Front Office team, deliver exceptional guest service, and create unforgettable experiences, this is your opportunity!

Join METT Barcelona as Front Office Manager and be the face of excellence for our guests. We are waiting for you!