Fraud Activity Agent Barcelona

Boeva Tech; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global tech company in Barcelona is looking for a Fraud Activity Agent to handle fraud investigations, ensuring trust and security in digital transactions. The ideal candidate will be fluent in French and advanced in English, with a background in fraud prevention. This full-time position offers a competitive relocation package and opportunities for career growth within a diverse team.

Servicios

Relocation package up to 500 EUR

Career growth opportunities

International environment in Barcelona

Formación

• At least 6 months of hands-on experience in fraud prevention or back-office operations.
• Proficient/Bilingual in French and advanced in English.
• Proven experience in handling complex cases and conflict resolution.

Responsabilidades

• Initiate investigations on suspicious activity using advanced internal tools.
• Collect and verify customer documentation to confirm or disprove fraud.
• Manage fraud cases within defined timelines ensuring timely follow-ups.

Conocimientos

Fraud Investigation & Verification

Customer Service Excellence

Interpersonal skills

Technical skills

Analytical mindset

Process-oriented

Proactive attitude

Herramientas

CRM systems

OS-level troubleshooting

Descripción del empleo

Overview

Fraud Activity Agent (French-speaking) On-site in Barcelona

Location

Barcelona Spain C / de la Selva de Mar 129

Languages

French (Proficient / Bilingual) English (Advanced)

Contract

Full-time On-site

Start Date

13 / 10

Why Join Us

Looking to grow be inspired and make an impact As a Fraud Activity Agent in Barcelona youll join a dynamic multicultural team that is powering the brands of the future in the Tech industry. Here you will not just handle casesyou will be at the forefront of protecting customers and businesses from fraud ensuring trust and security in a fast-paced digital world.

This is more than a jobits your opportunity to elevate your career with a global company that values growth collaboration and innovation.

What Youll Do

As a Fraud Activity Agent youll play a key role in identifying analyzing and resolving fraud cases with precision and professionalism. Your day-to-day responsibilities will include:

• Fraud Investigation & Verification: Initiate investigations on suspicious activity using advanced internal tools and predefined macros.
• Documentation Management: Collect and meticulously verify customer documentation to confirm or disprove fraud.
• Case Handling: Manage fraud cases within defined timelines ensuring timely follow-ups and resolutions.
• Process Compliance: De-escalate tickets to Level 1 when documentation is missing after 14 days following procedures.
• Customer Experience: Apply empathy and clear communication to manage sensitive cases de-escalate conflicts and maintain trust.
• Continuous Improvement: Identify opportunities to optimize workflows tools and fraud-prevention strategies.

What Makes You a Great Fit

To thrive in this role you need hands-on experience in fraud prevention or back-office operations at least 6 months. Please note : sales or front-office experience does not qualify. Beyond that you should bring:

• Languages : Proficient / Bilingual level of French and advanced level of English
• Interpersonal skills : Active listening empathy and adaptability.
• Customer Service Excellence : Proven experience in handling complex cases and conflict resolution.
• Technical skills : Comfortable with OS-level troubleshooting (iOS Android Windows) and familiar with CRM / operational systems (e.g. parcel tracking tools).
• Analytical mindset : Ability to provide clear root-cause analysis and actionable insights.
• Process-oriented : Deep knowledge of workflows and the ability to manage cases within SLA targets.
• Proactive attitude : Capable of driving improvement initiatives and supporting operational efficiency.

What We Offer

We know that attracting the best talent means offering more than just a paycheck. Thats why we provide a competitive package and benefits designed to support your life and career in Barcelona :

• Relocation package : Up to 500 EUR relocation bonus (terms apply).
• International environment : Be part of a diverse multicultural team in one of Europes most vibrant cities.
• Career growth : Opportunities for internal mobility and professional development in the tech and fraud-prevention space.
• Modern workplace : On-site role at our Barcelona office with easy access to public transport.

Relocation Bonus Terms

Leave within 6 months repay 100%

Leave within 7-12 months repay 50%

Ready to Apply

If you are fluent in French advanced in English and eager to build a meaningful career in fraud prevention wed love to meet you.

Apply today and join our mission to make the digital world a safer place!

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Full Time

Experience : years

Vacancy : 1