First Line Analyst - French & Italian 80% FROM HOME

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading technology partner in Barcelona seeks a Global Service Desk Agent to assist with IT queries. Successful candidates must have advanced French and Italian skills, alongside a strong command of English. The position offers flexibility with remote work. Responsibilities include resolving issues, supporting users, and maintaining documentation. A full-time contract with competitive salary and benefits is available.

Servicios

Remotework 80% of the time

Private health insurance after 6 months

Ticket restaurant (1100€ per year) after 3 months

Free online language classes

Fully paid training

Formación

• You have an advanced or native level of French and Italian.
• You have an advanced level of English.
• You are interested in learning about IT.
• You have a positive, can-do attitude.

Responsabilidades

• Answering and support queries via tools, phone and email.
• Resolving IT issues of partners.
• Documentation and logging of calls on the ticketing tool.

Conocimientos

Advanced or native French

Advanced Italian

Advanced English

Problem-solving

Communication skills

Customer-focused mindset

Teamwork

Descripción del empleo

Overview

Location: Spain - Barcelona | Job-ID: 19541 | Contract type: Obra y Servicio | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

Responsibilities

• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What we offer you

• Remotework 80% of the time — 4 days / month on-site
• Full-time contract 39 hours / week
• Rotating schedule, Monday-Friday between 07:00-19:00
• Ticket restaurant (1100€ per year) after 3 months
• Private health insurance after 6 months
• Annual salary of 20,535.87€ gross / year
• An international environment where people support and respect each other
• Access to VIP District: gym discounts, restaurants, carwash, etc.
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if

• You have an advanced or native level of French and Italian
• You have an advanced level of English
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solve issues
• You have outstanding communication skills and a customer-focused mindset
• You enjoy working in a team
• You respect the timeschedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who support international customers on their path to digital transformation. Our team serves corporate and government clients in a variety of industries and supports around 4.2 million users from our Global Service Desk in more than 70 countries who speak 30 languages.