Especialista en Soporte Técnico Remoto - CustomerService

Fluidra; Sant Cugat del Vallès; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the pool and wellness industry is seeking a Technical Support Specialist in Sant Cugat del Vallès. The role involves providing remote technical support, preparing training sessions, and testing new products. The ideal candidate should have a Technical Engineering degree, experience in technical support, and proficiency in English. Join us to create the perfect pool and wellness experience responsibly.

Servicios

Professional development opportunities

Supportive team environment

Formación

• 2 years of experience in a technical department.
• Focus on customer satisfaction in a high-demand environment.

Responsabilidades

• Provide technical support to internal and external clients.
• Prepare technical studies and documentation.
• Conduct training sessions for clients and teams.
• Test new products and report conclusions.

Conocimientos

Technical Engineering degree in Electrical or Mechanical fields

English proficiency at B2 level

Effective communication skills

Experience with Call Center tools

Basic knowledge of AutoCAD

Knowledge of Salesforce Service Module

Educación

Technical Engineering degree

Herramientas

Salesforce Service Module

AutoCAD

ERP systems like AS400

Descripción del empleo

We are a leading company in the global pool & wellness industry.

Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial pool markets worldwide.

Our mission is to create the perfect pool and wellness experience responsibly.

Fluidra operates in over 47 countries, with more than 135 sales branches and over 35 production centers globally, supported by strategically located logistics hubs.

Our team consists of more than 7,000 motivated and skilled employees from over 45 countries.

Your responsibilities:

PRE-VENTA:

• Provide remote technical support to internal (sales, contact center) and external clients to assist in product sales, addressing questions related to features, suitability, usage, and maintenance.
• Prepare technical studies, including budgets, project designs, and associated documentation.

POST-VENTA:

• Offer remote technical advice to meet client needs.
• Support remote commissioning of equipment.
• Diagnose reported faults and propose solutions.
• Provide remote support to external technical services.
• Configure electronic equipment.
• Adjust and regulate control elements.
• Review electrical and hydraulic connections.
• Handle chemicals necessary for equipment operation.
• Perform adjustments on equipment that can be done at heights over 2 meters.
• Guide external clients remotely during product or service installation.

FORMACIÓN:

• Prepare general and ad-hoc training sessions for clients and internal teams.
• Conduct client training sessions, coordinated annually with the FCE training manager.
• Conduct internal team training sessions, also coordinated annually.

CONTACT CENTER:

Provide technical support for calls from the Contact Center, offering product information, spare parts references, technical datasheets, and other inquiries.

TESTING:

Test new products launched to the market, report conclusions, analyze potential issues, and propose solutions.

Qualifications:

• Technical Engineering degree in Electrical or Mechanical fields.
• At least 2 years of experience in a technical department.
• English proficiency at B2 level.
• Focus on customer satisfaction.
• Effective communication skills in a high-demand environment.
• Basic knowledge of AutoCAD.
• Experience with Call Center tools.
• Knowledge of Salesforce Service Module or similar service management tools.
• Basic knowledge of ERP systems like AS400 is a plus.

At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team enables us to fulfill our main mission: to create the perfect Pool and Wellness experience responsibly.