English Speaking Customer Support Specialist -Digital Advertising

Teleperformance Spain; Barcelona; Híbrido; EUR 19.000 - 23.000; Jornada completa

Descripción de la vacante

A dynamic international team in Barcelona is looking for a Customer Support Specialist to verify online submissions and provide guidance on onboarding. The ideal candidate will have strong communication skills and C2-level English proficiency. This full-time role offers a competitive salary and benefits, including health insurance and opportunities for career growth.

Servicios

Private Health Insurance

Referral Program up to €2,000

Continuous skill development

Engaging workplace culture

Formación

• C2-level English proficiency is mandatory.
• Experience in customer service is required.
• Must have strong communication and organizational skills.

Responsabilidades

• Process and validate license and insurance submissions.
• Provide support for advertisers via phone and email.
• Evaluate provider quality and collaborate on improvement initiatives.

Conocimientos

C2-level English

Customer service experience

Strong communication skills

Organizational skills

Emotional intelligence

Critical thinking

Educación

Bachelor’s degree in Business or related fields

Descripción del empleo

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

• C2-level English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills with a keen eye for detail.
• Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications

• Bachelor’s degree in Business or related fields.
• 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
• Knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration.
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights.
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.

Benefits

• Full-time (39 hours / week) hybrid position in Barcelona with a salary of €19,200 gross / year plus up to €1,000 gross / year in bonuses.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language / project.
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.