Director, Customer Advocacy — EMEA Leader

Medium; A distancia; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

A technology company is seeking a Director, Customer Advocacy in Spain. This role entails leading customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices. The position requires extensive experience in advocacy programs, strong leadership skills, and the ability to operate in a remote-first environment. The role offers flexible working conditions, equity compensation, and comprehensive benefits supporting employee wellbeing and growth.

Servicios

Flexible paid time off

Equity compensation

Comprehensive health benefits

Growth and development fund

Parental leave

Home office setup

Inclusive global culture

Formación

• Extensive experience building and scaling customer advocacy in enterprise technology.
• Demonstrated ability to influence complex, cross-functional organizations.
• Proven leadership experience at director level, managing teams.
• Strong understanding of customer storytelling's impact on buyer journeys.
• Excellent communication skills for engaging senior audiences.
• Ability to work autonomously in a remote environment.
• Experience measuring commercial impact of advocacy initiatives.

Responsabilidades

• Design, lead, and scale advocacy programs across EMEA.
• Build partnerships with marketing, sales, and product teams.
• Track advocacy KPIs including pipeline influence and brand visibility.
• Develop relationships with key customers for advocacy.
• Own the full lifecycle of advocacy, from identification to engagement.
• Manage advocacy requests tied to strategic deals.
• Evolve advocacy programs based on performance data.

Conocimientos

Customer advocacy

Cross-functional influence

Leadership

Communication

Data-driven metrics

Descripción del empleo

A technology company is seeking a Director, Customer Advocacy in Spain. This role entails leading customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices. The position requires extensive experience in advocacy programs, strong leadership skills, and the ability to operate in a remote-first environment. The role offers flexible working conditions, equity compensation, and comprehensive benefits supporting employee wellbeing and growth.