Debt Collections Agent - German speaking (m/w/x)

Grover; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech rental company in Barcelona is seeking an experienced Debt Collections Agent to manage outstanding payments in the DACH market. The ideal candidate will be fluent in German and English, with strong negotiation and customer service skills. Responsibilities include contacting customers about overdue payments, resolving discrepancies, and updating account information. This role offers various benefits such as health support and an annual learning budget.

Servicios

30 days to work abroad

Mental health support

Physical health support

Annual learning budget of €750

Exclusive tech discount

Formación

• First experience in a customer-facing position; debt collection experience is a big plus.
• Ability to speak to customers on the phone and via email daily.
• Experience with targets and tight deadlines.

Responsabilidades

• Contact customers about overdue payments.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.

Conocimientos

Customer service

Negotiation skills

Accounting principles

Multitasking

Fluent in German

Fluent in English

Herramientas

MS Office

Salesforce

Descripción del empleo

Debt Collections Agent - German speaking (m/w/x)

Barcelona, Spain

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!

To continue this incredible adventure, we are currently looking for a Debt Collections Agent - DACH Market (Germany and Austria) to join our talented Debt Collection team.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in a customer-facing position; debt collection experience is a big plus
• Ability to speak to customers on the phone and via email daily
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in German and English (C1 level minimum)

What you will love about us:

• 30 days per year to work abroad
• Mental health support with Nilohealth
• Physical health support with Urban Sports Club
• Annual learning budget of €750
• Exclusive Grover Tech discount for you & your loved ones

If you are passionate about making a positive impact and contributing to a greener world, become part of the Grover Family. Let’s grow together!

We are looking forward to meeting you!

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