CX Specialist for leading supplier in Window Frames (Dutch native)

weWow; Valencia; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Join weWow in Valencia for an exciting customer service role where you'll engage with clients, solve problems, and contribute to a fast-growing online platform. Enjoy a vibrant start-up culture with perks like free meals, health insurance, and career growth opportunities in a dynamic environment.

Servicios

Breakfast and lunch provided

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Formación

• Native-level proficiency in Dutch; proficiency in German is a plus.
• Affinity with the building sector and its technicalities.
• Ability to resolve issues and provide solutions promptly.

Responsabilidades

• Handle first-line customer inquiries and assist with any issues.
• Quickly address customer issues by coordinating with partners.
• Process customer tickets and inquiries in a timely manner.

Conocimientos

Problem-solving

Communication

Customer satisfaction

Time management

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.

A day in the life of.

Your day is a blend of problem-solving, connection, and collaboration. You’ll start by checking in on open cases and coordinating with partners, ensuring each customer’s service request is met with attention and efficiency. You’ll interact with clients, tackle occasional challenges, and enjoy the satisfaction of making things right—all while helping us reach our goal of next-day delivery, every time!

How to WOW.

• Handle first-line customer inquiries and assist with any issues, perform order checks and follow up with customers through calls

• Quickly address customer issues by coordinating with service and production partners to find solutions

• Process customer tickets and inquiries in a timely manner and keep customers informed by proactively updating them on the status of their service request

• Collaborate on optimizing processes to prevent future issues, using insights from customer interactions to enhance overall service quality

The WOW factor.

• Native-level proficiency in Dutch (any other language is a plus, especially German)

• You have affinity with the building sector and its technicalities

• You master clear and effective communication with customers and teams

• The ability to resolve issues and provide solutions promptly

• Ensuring all order checks and customer queries are handled accurately

• Maintaining a focus on customer satisfaction and experience

• Efficiently managing multiple tasks and customer inquiries

The extra’s you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life