Customer Support with German in Malaga

Recruityard; Torremolinos; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa en crecimiento en el sector de la experiencia del cliente busca agentes de soporte al cliente que hablen alemán para su equipo en Málaga. La posición involucra apoyar a clientes de alto valor en productos publicitarios digitales, ofreciendo formación completa y oportunidades de carrera. Se requiere fluidez en alemán y habilidades comunicativas sólidas, además de una mentalidad proactiva y orientada al cliente.

Servicios

Bonificaciones basadas en el rendimiento

Seguro de salud

Asignación de comidas

Oportunidades de carrera

Formación

• Fluidez en alemán (obligatorio) e inglés C2.
• Fuertes habilidades de comunicación, resolución de problemas y relaciones interpersonales.
• Capacidad para gestionar múltiples tareas en un entorno dinámico.

Responsabilidades

• Proporcionar soporte a clientes de alto nivel a través de chat, correo electrónico y teléfono.
• Asistir a clientes con la plataforma de publicidad autoservicio y herramientas relacionadas.
• Identificar oportunidades para mejorar el rendimiento publicitario de los clientes.

Conocimientos

Fluidez en alemán

Fluidez en inglés

Comunicación

Resolución de problemas

Trabajo en equipo

Descripción del empleo

Location: Málaga
Workload: 100% (Full-Time)

Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Málaga. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Main Responsibilities:
- Provide support to high-level clients via chat, email, and phone.
- Assist customers with the self-serve advertising platform and related tools.
- Deliver pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.

Candidate Profile:
- Fluency in German (mandatory) and English C2.
- Strong communication, problem-solving, and interpersonal skills.
- Basic technical proficiency and computer skills.
- Ability to manage multiple tasks in a fast-paced environment.
- A team player with a proactive and customer-oriented mindset.
- Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:
- Competitive monthly salary
- Performance-based bonuses
- Health insurance and employee discounts
- Meal allowance
- Full training provided and paid
- Real career progression opportunities in a leading industry

Necessary documentation:
- NIE or European Passport, NAF, Spanish bank account.
Why Apply?

- Join a well-established and reputable company in the customer experience sector.
- Work with globally recognized brands in an exciting and innovative field.
- Enjoy a dynamic and multicultural team environment.
- Build your career with ongoing training and advancement potential.
- Benefit from a competitive compensation and relocation package.

If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

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