Customer Success & Operations Leader

BlackScale Media; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A leading advertising technology firm in Madrid is seeking a Customer Operations & Success Manager to drive customer satisfaction and long-term retention. The ideal candidate will have over 5 years of experience in customer success or operations, with strong client communication skills. You will manage customer interactions, develop playbooks, and ensure seamless onboarding processes. This role demands operational discipline and a proactive attitude to optimize customer experiences across high-risk verticals.

Formación

• 5+ years in Customer Success, Customer Operations, Account Management, or SaaS service delivery.
• Strong operational background, customer-obsessed.
• Experience in fast-paced, high-growth or high-risk environments is a major advantage.

Responsabilidades

• Own customer health, adoption, retention, and long-term relationship quality.
• Develop structured success playbooks for various customer interactions.
• Lead the support function with strict SLAs and quality controls.

Conocimientos

Customer Success

Account Management

Operational Excellence

Client Communication

Data Analysis

Descripción del empleo

A leading advertising technology firm in Madrid is seeking a Customer Operations & Success Manager to drive customer satisfaction and long-term retention. The ideal candidate will have over 5 years of experience in customer success or operations, with strong client communication skills. You will manage customer interactions, develop playbooks, and ensure seamless onboarding processes. This role demands operational discipline and a proactive attitude to optimize customer experiences across high-risk verticals.