Customer Success Manager Europe (F / M / X)

Skeepers; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Skeepers is looking for a Customer Success Manager to join its Madrid team, focusing on managing SMB clients primarily in France and Italy. The role requires strong client relationships and data-analysis skills to ensure product satisfaction and retention. You'll play a crucial role in enhancing customer experiences with Skeepers’ innovative SaaS platform, contributing to your continued growth and development.

Servicios

Growth opportunities

Collaborative environment

Global reach

Formación

• 2+ years of experience as a CSM or in a client-facing role.
• Fluent in French, Italian, and English; Spanish is a nice bonus.
• Curious and collaborative mindset, able to manage priorities.

Responsabilidades

• Manage a portfolio of SMB clients to ensure product adoption.
• Analyze customer KPIs for risks and upsell opportunities.
• Collaborate with cross-functional teams to enhance customer experience.

Conocimientos

Client-focused

Data-savvy

Interpersonal skills

Analytical

Proactive

Educación

Experience in SaaS environment

Descripción del empleo

Skeepers Madrid, Community of Madrid, Spain

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Skeepers Madrid, Community of Madrid, Spain

Join to apply for the Customer Success Manager Europe (F / M / X) role at Skeepers

At Skeepers, we help brands put their customers’ voices at the center of their strategy.

Our SaaS platform enables companies to collect, moderate, and activate authentic content (such as reviews, videos, social posts) across every customer touchpoint.

Our mission : to boost acquisition, conversion, and loyalty through the power of User Generated Content (UGC).

More than 8,000 brands already trust us to build stronger, more meaningful, and lasting connections with their communities.

Joining Skeepers means being part of a fast-growing company at the crossroads of marketing, tech, and data, where every voice matters.

Your Role : Customer Success Manager

As a Customer Success Manager at Skeepers, you’ll join a growing international team and manage a portfolio of SMB clients—primarily in France and Italy—to help them unlock the full value of our platform.

This role is ideal for someone who is client-focused, data-savvy, and passionate about SaaS. You will act as a trusted advisor, ensuring the adoption and optimization of our solution while driving long-term retention and customer advocacy.

What You'll Do

Client Success & Retention

• Proactively manage a portfolio of SMB clients, ensuring product adoption and satisfaction
• Analyze customer KPIs to identify risks and upsell opportunities
• Conduct Business Reviews and provide strategic recommendations
• Train and empower users to maximize platform value
• Resolve product-related queries, ensuring timely and clear communication

Customer Advocacy

• Collect feedback and success stories to share with internal teams and marketing
• Promote best practices and support onboarding of new users

Cross-functional Collaboration

• Work closely with Product, Sales, Support, and Marketing to improve customer experience
• Contribute to internal process improvements and knowledge sharing
• Escalate and track customer issues to ensure timely resolution

Tools You’ll Use

We work with a modern stack to support your success :

What We Are Looking For

• 2+ years of experience as a CSM or in a client-facing role in a SaaS environment (CX or MarTech is a plus)
• Fluent in French, Italian, and English – Spanish is a nice bonus
• Strong interpersonal skills and the ability to build trust-based relationships
• Comfortable analyzing KPIs and using data to guide decisions
• Well-organized, proactive, and solutions-oriented
• Curious and collaborative mindset—you enjoy working as part of a team but also know how to take initiative and manage your priorities

Why You'll Love Working With Us

You'll be part of a Customer Success team that collaborates across borders, shares knowledge freely, and celebrates wins together.

You’ll have the opportunity to grow your skills, explore new responsibilities, and contribute to exciting cross-functional projects.

You’ll help us shape how our customers experience Skeepers—your impact will be visible and valued.

Recruitment Process

• First call with our Talent Acquisition team
• Interview with your future manager
• Case study presentation
• Final interview with a CS Leader or cross-functional stakeholder

What We Offer

• Growth Opportunities : Be part of a rapidly growing company with opportunities for personal and professional development.
• Collaborative Environment : Work within a diverse and supportive team that values innovation and collaboration.
• Global Reach : Engage with clients and colleagues across Europe

If you are passionate about sales, eager to make an impact, and ready to take on new challenges, we would love to hear from you.

Skeepers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Consumers today don’t just want products—they seek authentic, lasting emotional connections with brands. They trust and engage with content created by other consumers : reviews, videos, social posts—what we call User Generated Content (UGC). At Skeepers, we help brands collect, manage, and activate UGC at scale to boost acquisition, conversion, and loyalty.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Software Development

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