Customer Success Executive - Dutch Speaking

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A growing tech company in Barcelona is seeking a Customer Success Executive who speaks Dutch and English. You will manage a portfolio of clients, ensuring satisfaction and maximizing the adoption of BizAway's platform. The ideal candidate has over a year of experience in a client-facing role and thrives in a dynamic environment. Join a multicultural team and enjoy flexible working arrangements, competitive salary, and career growth opportunities.

Servicios

Competitive salary and bonus opportunity

Career development

Flexible working policy

Free coffee

Friday afternoons off

Formación

• 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• Comfortable working with CRM tools and client dashboards.
• Thrive in a fast-changing environment.

Responsabilidades

• Manage and grow a portfolio of corporate clients.
• Deliver seamless onboarding tailored to client needs.
• Track client health and mitigate churn.
• Drive adoption of BizAway’s platform.
• Identify upsell opportunities and enhance customer journey.

Conocimientos

Fluent in English

Fluent in Dutch

CRM Tools (Salesforce preferred)

Strong communication skills

Proactive and organized

Herramientas

Salesforce

Descripción del empleo

Overview

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

• You are fluent in English and Dutch
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
• You are proactive, organized, and thrive in a fast-changing environment
• You have strong communication skills and a client-first mindset

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups
• Experience managing a large volume of B2B clients
• Additional language capabilities

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in the heart of Barcelona
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Friday afternoons off
• Flexible working policy (3 days in the office + 2 remote)

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.