Customer Success Architect

HashiCorp; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology firm in Madrid is seeking a Customer Success Architect to support enterprise customers in adopting and integrating HashiCorp's products. This role requires expertise in cloud infrastructure and a strong ability to communicate technical value to clients. The ideal candidate has experience in solution architecture, proficiency with HashiCorp tools, and a B.S. degree in engineering. This position offers a full-time contract with a hybrid work setup.

Formación

• Experience with solution architecture or sales engineering.
• Proficiency in HashiCorp solutions.
• Experience in cloud and software development operations.

Responsabilidades

• Drive customer adoption and product integration for HashiCorp tools.
• Provide technical expertise and guidance to enterprise customers.
• Partner with engineering teams to support customer success and product renewals.

Conocimientos

Solution architecture

HashiCorp tools (Vault, Consul)

Cloud and on-premise infrastructure management

Software development concepts

Customer leadership

Technical content creation

Educación

B.S. degree in engineering or equivalent

Descripción del empleo

About the team

Customer Success Architects help HashiCorp (an IBM Company) customers define the vision and strategy to improve all aspects of application delivery including security and privilege automation datacenter and cloud provisioning service discovery and connectivity and application runtime automation.

An ideal candidate will have a successful track record in customer leadership focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.

What youll do (responsibilities)

As a Customer Success Architect (CSA) at HashiCorp you will play a critical role within the Customer Lifecycle Management organization acting as a technical specialist to drive customer adoption consumption and long-term success. Working in close partnership with the Customer Success Engineering (CSE) team who oversee the full post-sales journey - you will bring deep technical expertise and domain knowledge to accelerate time-to-value for our enterprise customers. Your primary objective is to deliver proactive outcome-focused guidance that enables measurable business value supports product adoption and contributes to renewal and expansion opportunities.

As a Customer Success Architect at HashiCorp you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our enterprise customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers leading to product adoption renewal and expansion.

• Assist in complex technical due diligence activities supporting our moments that matter such as Onboarding Consumption and Optimization
• Provide support as a specialized domain expert in HashiCorp's products and the surrounding ecosystem and support an escalation path to progress strategic renewals across the entire customer journey
• Partner with Customer Success Engineers to identify and manage customer risks and opportunities as they relate to product adoption renewal and expansion
• Work with Value Engineering to build assets that matter HVDs and valuable educational content to help internal stakeholders and customers adopt our products and successfully integrate them into their workflows
• Communicate the business value of the HashiCorp Product Suite to customer
• Articulate the technical functionality of HashiCorp products to multiple technical audiences
• Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
• Work with HashiCorp Product Management to translate customer business opportunities into technical solutions and new product requirements
• Help champion an environment for ongoing strategic customer success

What youll need (basic qualifications)

• Experience with solution architecture sales engineering or equivalent experience
• Proficiency with HashiCorp solutions / tools such as Vault Consul
• Proficiency and experience with concepts and technologies used in software development operations security cloud microservices containers and scheduling platforms
• Establish and maintain an understanding of the overall HashiCorp technology portfolio
• Deep technical expertise in cloud and on-premise infrastructure management application deployment and practical security methodology
• Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
• Leadership or managerial experience in major transformation efforts involving significant process organizational and technology change
• Experience serving as part of a key customer leadership team
• Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
• Comfort working remotely and perform well given a high level of independence and autonomy
• B.S. degree in an engineering or similar program from an accredited college / university or equivalent experience

Whats nice to have (preferred qualifications)

• Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
• Understanding Industry Verticals and associated solutions
• RedHat and Ansible deep knowledge / certifications is highly valued
• Experience supporting peers through code review pairing and acting as a resource for all team members sharing technical knowledge and process guidance
• Deep knowledge of HashiCorp's domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
• Expertise in at least one Cloud provider in your given region (AWS / Azure / GCP Certification Preferred)
• Expertise in the field of container orchestration and development (CKA Certification Preferred)
• Comfort with national and occasionally global travel

LI-Hybrid #LI-LH1

HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process wherever these are located. More information on how IBM protects your personal information including the safeguards in case of cross-border data transfer are available here : link to IBM privacy statement .

Key Skills

APIs, Pegasystems, Spring, SOAP, .NET, Hybris, Solution Architecture, Service-Oriented Architecture, Adobe Experience Manager, J2EE, Java, Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1