Customer service specialist - Dutch

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel management company in Barcelona is looking for a Customer Service Specialist fluent in Dutch and English to deliver excellent service to clients. This role requires you to solve problems effectively, build trust with travelers, and adapt to the travel industry's dynamic needs. The ideal candidate will have a strong customer focus, great communication skills, and the ability to serve multi-cultural clientele. This position offers growth opportunities within the travel sector.

Formación

• Experience in the travel industry or customer service.
• Ability to handle multi-cultural clientele.
• Proficiency in technology for research and process completion.

Responsabilidades

• Solve problems for customers in a timely manner.
• Sell products that add commercial value to CWT.
• Ensure consistency of service delivery globally.

Conocimientos

Excellent communication skills

Fluent in Dutch

Fluent in English

Customer focused

Results-driven

Adaptable and motivated to learn

Descripción del empleo

Job Description - Customer service specialist - Dutch (170004BR)

Join our team as Business Travel Counsellor in Barcelona and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Counsellors around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

• You delight the traveller
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
• You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Qualifications

• Experience in the travel industry in a similar position or in customer service
• Excellent communication skills and follow through required to advise clients
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Dutch language fluent: written and verbal
• English language fluent: written and verbal
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form and in your message include a description of the specific accommodation you are requesting and a description of the position for which you are applying.