Customer Service Sales Representative (Swedish - Speaking) – On Site – High Tech Industry HS03

Concentrix; Barcelona; Presencial; EUR 19.000 - 22.000; Jornada completa

Descripción de la vacante

A global customer service company is hiring a Customer Service Sales Representative in Barcelona. The ideal candidate will be proficient in Swedish and fluent in English, with strong communication skills and knowledge of sales techniques. Responsibilities include handling customer inquiries, initiating tasks related to post sales, and ensuring customer satisfaction. This full-time position offers a competitive salary and various benefits.

Servicios

Private medical insurance

Career development program

Full paid training

Referral bonus

Great office location in Barcelona

Formación

• Minimum of 1 year relevant experience.
• Ability to conduct effective qualification of customer needs.

Responsabilidades

• Handle inbound activity of customer post sales requests.
• Make outbound calls to resolve customer issues.
• Initiate & manage customer post sales related tasks.

Conocimientos

Bilingual or proficient in Swedish

Fluent in English

Strong communication skills

Knowledge of sales techniques

Customer driven and motivated to work in sales

Achievement and target oriented

IT knowledge and technical understanding

Curiosity in IT products and applications

Effective listening skills

Exceptional customer care skills

Descripción del empleo

Overview

Job Title: Customer Service Sales Representative (Swedish - Speaking) – On Site – High Tech Industry

What you will do in this role

• Mostly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensure personal knowledge of the Store portfolio and Post sales processes
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

Your qualifications

• Are bilingual or proficient in Swedish and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivated to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Can listen to customers effectively
• Can conduct effective qualification to ensure a comprehensive understanding of customer needs
• Have exceptional customer facing and customer care skills

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours /week contract: Monday - Friday 09.00 - 18.00
• Salary 19.400 euros gross/year + up to 2.000 euros gross/year in bonus + private medical insurance
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

About Concentrix and Equal Opportunity

Concentrix is an equal opportunity employer. We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Swedish (Required)

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents