Customer Service Representative (Polish & English)

Donaldson Company; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading filtration solutions provider is seeking a Customer Service Representative in Barcelona. This role involves managing purchasing orders and supporting the sales team, requiring fluency in Polish and English. Candidates should have customer service experience and strong administrative skills. The position offers a permanent contract with a flexible work schedule and a hybrid model, including remote work options and an attractive compensation package.

Servicios

Flexible work schedule

Hybrid working model

Attractive compensation package

Social benefits

Formación

• Minimum of 1 year of experience in customer service administration or logistics.
• Fluent in Polish and English is essential.
• Working knowledge of MS Office packages and Outlook.

Responsabilidades

• Process monitor and follow-up on customers purchasing orders.
• Ensure effective service and administrative support for assigned customers.
• Manage invoice creation, corrections, and returns.

Conocimientos

Communication

Administration

Customer Service

Data Entry

Typing

Herramientas

MS Office

Oracle R12

Descripción del empleo

Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with native Polish and fluent English to join the Industrial Solutions team located in Terrassa Barcelona.

In this position the selected candidate will be handling customers purchasing orders and developing strong relationships with the assigned accounts to support the sales team to continue market growth in Poland.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service administration or logistics.

What will be your main functions

• Process monitor and follow-up customers purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity to alert customers and sales team in case of discrepancies
• Manage invoice creation corrections and the return of the material activities
• Receive and process customer inquiries on standard pricing lead-time products and availability through an efficient and friendly communication with customers to maintain excellent customer relationships
• Coordinate internally with other departments such as sales logistics finance and production to keep all aware of customer activities

What profile are we looking for

• Minimum of 1 year of experience in customer service administration or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12 incoterms payment terms and CRM are an asset
• Fluent in Polish and English is essential
• Flexibility ability to multitask to manage time and to adapt to changes
• Pro‑active attitude ability to take decisions when necessary and to be a time player

What do we offer

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment free coffee & fruit during office days social benefits

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and / or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and / or expression or other status protected by law.

Required Experience: Unclear Seniority

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1