Customer Service Export

Diouf.co; Barcelona; Presencial; Jornada completa

Descripción de la vacante

A global leader in industrial solutions is expanding its export operations team in Barcelona. The successful candidate will manage a portfolio of international clients, ensuring exceptional service and operational excellence. The role requires 25 years of experience in customer service or technical back-office roles, fluency in English, and a service-oriented mindset. This full-time position offers significant growth opportunities within a high-performance team environment.

Formación

• 25 years in export customer service or technical back-office roles.
• Experience in industrial environments is a strong advantage.
• Fluent English; additional European languages highly appreciated.

Responsabilidades

• Manage and nurture a portfolio of international clients.
• Handle enquiries with speed and precision.
• Own the order and delivery workflow to minimise errors.
• Build long-term customer relationships and support growth.

Conocimientos

Customer Service

Export

Industry experience

Typing

Data Entry

Basic Math

Computer Skills

Windows

Cash Handling

Descripción del empleo

Role Snapshot

A fast-growing international organisation is expanding its export operations team in Barcelona to support a rapidly increasing global client base.

This role sits at the heart of operational excellence revenue protection and world-class customer satisfaction.

Youll bring structure rigour and intelligence to one of the companys most strategically important functions.

About the Company (Fully Confidential)

Our client is a global leader in high-precision industrial solutions used by mission-critical sectors around the world. Known for uncompromising quality standards certified processes and a strong commitment to responsible and sustainable operations the organisation is trusted by customers in over 60 countries.

Over the past years the company has experienced exceptional growth multiplying its headcount and revenue several times and is continuing to invest heavily in modernisation operational excellence and international expansion.

The Barcelona hub is entering an exciting phase of development with system upgrades and team restructures planned across the next 1824 months. This is a rare moment where strong talent can shape long-term ways of working.

Why This Role Matters (Impact)

Your contribution directly influences :

• Faster more predictable revenue cycles
• Exceptional customer experiences and long-term loyalty
• Increased productivity for international sales teams
• Fewer operational errors delays and escalations

You become the reliable link between the company and its global clients ensuring every request is handled with accuracy clarity and care.

What You Will Do

• Manage and nurture a portfolio of international clients across multiple technical industries.
• Handle a steady flow of global enquiries with speed precision and a focus on service excellence.
• Own the end-to-end order and delivery workflow to minimise errors and accelerate timelines.
• Solve operational issues proactively protecting revenue and strengthening the companys reliability.
• Support Area Sales Managers across Europe the Americas and other key markets with disciplined coordination.
• Contribute to an upcoming CRM transition and ongoing process improvements.
• Maintain rigorous documentation standards to ensure accuracy and traceability.
• Build long-term customer relationships and support account growth through exceptional service.
• Operate independently when managers or commercial teams are travelling.
• Help shape a strong team culture as the Barcelona export unit continues to scale.

What Good Looks Like (Requirements)

• 25 years in export customer service inside sales or technical back-office roles.
• Experience in industrial environments is a strong advantage.
• Exceptional rigour reliability attention to detail and process discipline.
• Fast learner with initiative able to work with minimal supervision.
• Strong relationship-building skills with a humble service-oriented mindset.
• Natural business acumen and understanding of how service quality supports revenue.
• Fluent English; additional European languages (Italian German etc.) highly appreciated.
• Comfortable working onsite within a high-performance team environment.
• Ability to handle complexity and remain calm under pressure.
• This is a role for someone who thinks in business outcomes not tasks.

The Reality & Challenges (High-Trust)

This role is ideal for someone who enjoys responsibility and meaningful impact more than hierarchy.

Youll face :

• A high volume of diverse international requests
• A CRM migration and evolving processes
• Team members with different working styles
• A manager who travels frequently requiring autonomy

But the upside is significant :

You will influence how the Barcelona export hub operates develop deep expertise in a specialised environment and position yourself for future internal opportunities.

If This Sounds Like You

• Takes pride in delivering excellent work
• Enjoys being the reliable steady force others trust
• Learns fast and loves solving problems
• Values humility precision and professionalism
• Finds satisfaction in improving processes
• Wants to grow in a stable international quality-driven environment

Required Skills :

Customer ServiceExportIndustry

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full Time

Experience

years

Vacancy

1