Customer Service Agent - Agent

Lluch Essence; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A family essential oil company in Barcelona is seeking a Customer Service Representative to ensure high service levels. You will act as a liaison between customers and various departments, manage sales orders in SAP, and provide support for customer inquiries and complaints. Proficiency in Microsoft Office, SAP knowledge, and bilingual skills in Spanish and advanced English are required. Ideal for candidates who excel in fast-paced environments.

Formación

• Proficiency in Microsoft Office.
• Experience with SAP or similar ERP systems preferred.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize.

Responsabilidades

• Act as a liaison between customers and organization.
• Answer customer queries via e-mail and telephone.
• Create commercial offers according to customer requirements.
• Manage sales orders in SAP from creation to shipment.
• Analyze and control incoming stock.
• Support and resolve customer complaints and returns.
• Maintain and update customer database in SAP.
• Provide technical documentation.

Conocimientos

Strong communication skills

Customer service skills

Ability to manage multiple tasks

Proficiency in Microsoft Office

Bilingual in Spanish

Advanced English

Knowledge of SAP

Herramientas

SAP

Descripción del empleo

Overview

U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We have a global presence in the 5 continents. Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies.

Responsibilities

• Customer representative in the organization: intermediary service between customers and other departments of the company.
• Providing a high level of service by answering customer queries via e-mail and telephone.
• Creation of commercial offers in the system according to customer requirements.
• Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment.
• Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders.
• Support and resolution of customer complaints, incidents and returns.
• Maintain and update customer database in SAP.
• Technical documentation (TDS, SDS, COA, Halal, Kosher...).
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.
• Advanced knowledge of the Office package.
• Knowledge of SAP.
• Spanish: Bilingual.
• English: Advanced.
• Second European language (French, German or Italian) at an advanced level, preferable.

Qualifications

• Proficiency in Microsoft Office (Office package).
• Experience with SAP or similar ERP systems is preferred.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.