Customer Fulfillment Manager

Philips; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A health technology company is seeking a Customer Fulfillment Manager to join their European team in Madrid. The candidate should have a bachelor's degree and at least 2 years of experience in supply chain management, with strong project management and communication skills. This role involves ensuring on-time deliveries and resolving operational issues, requiring fluency in Spanish and English.

Formación

• At least 2 years of experience in supply chain management or logistics.
• Fluent in Spanish and excellent written and spoken English skills.
• Accurate, analytical, and process-oriented working style.

Responsabilidades

• Monitor orders for local escalations.
• Ensure timely and complete deliveries.
• Resolve order processing issues in collaboration with teams.

Conocimientos

Project management skills

Strong communication skills

Customer-focused mindset

Analytical skills

Educación

Bachelor's degree in business, logistics, or supply chain management

Descripción del empleo

Overview

Job Title

Customer Fulfillment Manager

Job Description

Customer Fulfillment Manager

You will be part of the European Customer Fulfillment team and report to the Customer Fulfillment Lead Europe, working closely with the Supply Chain Business Partner Iberia

Responsibilities

• Daily monitoring of orders for local escalations within the zone.
• Ensuring on-time and complete deliveries, from order receipt through allocation to final delivery and potential returns. (Always in collaboration with GBS)
• Supporting in performance management using defined KPIs / daily management, as well as initiating corrective actions (problem solving)
• Escalating to the Supply Chain Business Partner if necessary.
• Resolving order processing issues in close collaboration with GBS, Sales, CPMs, IWD (Transport Organization), and D2B Channel Manager
• Supporting contactless ordering in collaboration with the D2B Channel Manager and EDI (Electronic Data Interchange)
• Discussing and resolving delivery issues with the S&OE Planners WE and escalating with the Supply Chain Business Partner
• Being local contact for identifying and implementing supply chain and EDI improvements
• Managing and, if necessary, (partially) leading improvement initiatives and projects (e.g., return process)

Qualifications

• A bachelor\'s degree in a relevant field (e.g., business, logistics, and supply chain management)
• At least 2 years of experience in supply chain management / logistics / project management
• Project management skills (e.g., Lean, Problem Solving, Six Sigma, etc.)
• Strong communication skills with strong influence skills
• A customer-focused mindset with a drive to solve problems
• Accurate, analytical, and process-oriented working style that allows you to maintain a holistic view
• Fluent Spanish and excellent written and spoken English skills

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Indicate if this role is an office.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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