Customer Engagement

Siemens Mobility; Tres Cantos; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Siemens busca un perfil de Customer Engagement para su división de consultoría digital en Iberia. Este rol implica liderar proyectos y asegurar la satisfacción de los clientes mediante la gestión efectiva del equipo y la comunicación con las partes interesadas. Se requiere experiencia en gestión de proyectos, habilidades en relaciones con clientes y un nivel alto de inglés. Se valorará experiencia en proyectos del sector energético e infraestructura.

Formación

• Más de 5 años de experiencia en la industria, con al menos 3-5 años en gestión de proyectos o roles de compromiso con clientes.
• Nivel profesional de inglés elevado.
• Disponibilidad para viajar.

Responsabilidades

• Liderar proyectos de consultoría para la división de consultoría digital de Siemens Advanta.
• Desarrollar y mantener relaciones a largo plazo con los clientes.
• Gestionar la comunicación y expectativas entre el cliente y los departamentos internos.

Conocimientos

Gestión de Proyectos

Comunicación

Relaciones con Clientes

Educación

Grado en Ingeniería Industrial, Telecomunicaciones, Informática o campos relacionados

Máster en Administración de Empresas (MBA)

Descripción del empleo

Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.

The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:

• Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
• Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
• Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.

We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:

The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.

Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:

• Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
• Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
• Team Management: facilitating the relationship between members of the delivery team.
• Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
• Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
• New opportunities Management: identifying potential business opportunities.

Requirements and valuable aspects of the profile:

• Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
• Master's in business administration (MBA) (valuable).
• Project Management.
• Professional - high level of English.
• Experience in energy and infrastructure projects (valuable).
• Travel Availability (required).

Experience:

• More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
• Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
• Experience in OT & IT integration projects in industrial clients.

We are committed to diversity:

At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace.